Monitor loses connection when launching games :: Hardware and Operating Systems

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Striker 19 Nov, 2019 @ 10:14am

Monitor loses connection when launching games

I've recently started having problems with my monitor out of no where. It was working fine while I was playing R6S and then the screen went black and it said No Signal. This has been happening whenever I try and launch any of my games, not only on Steam. It works fine for the internet, it's only when launching games and I have to turn off my computer to get it to work as I can't do or hear anything when it goes black. I recently got a new CPU and Motherboard but I installed them weeks ago and it was working fine.
My Specs:

CPU
AMD Ryzen 5 2600

RAM
8.00GB

Motherboard
Gigabyte Technology Co. Ltd. A320M-H-CF (AM4)

Graphics
2770 (1920x1080@60Hz)
4095MB NVIDIA GeForce GTX 1050 Ti (NVIDIA)

Storage
931GB Seagate ST1000DM003-1ER162 (SATA)

Its not an overheating problem as the temperature is only around 22C and I definitely have enough power (750W). I've tried updating my game drivers, updating Windows, cleaning out my PC and checking wire connections, checking for malware etc and nothing has worked.
Does anyone have a fix because this is really annoying and I spent a lot of money on this pc

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Showing 1-11 of 11 comments

Bad 💀 Motha 19 Nov, 2019 @ 11:02am

Uninstall / fully wipe all Drivers and do all of those fresh.

Firstly I must point out the bad...
> only 8gb of ram
> OS is not on an SSD
> Ryzen family cpu on an A320 chipset board

Use DDU and change the options to this...

> wipe all Displays/Monitors
> wipe GeForce Experience and Vulkan
> allow Safe Mode option

Then close the options and then the DDU app and relaunch it, select safe mode option and the restart option. Once in safe mode wait for ddu to launch. Then select all the brands and click "clean but do not reatart" ... do this for each brand one by one.
AUDIO > Realtek
GRAPHICS > Intel, AMD, NVIDIA

Once all are wiped, restart Windows.

Then install all latest drivers for...

AMD Ryzen Chipset
https://download.gigabyte.com/FileList/Driver/mb_driver_606_ryzen_19.10.16_whql.zip

Realtek HD Audio
https://download.gigabyte.com/FileList/Driver/mb_driver_572_setup.exe_6.0.8688.1.zip

Nvidia GeForce GTX 10 desktop series
https://www.nvidia.com/download/driverResults.aspx/153944

_I_ 19 Nov, 2019 @ 11:13am

try a different video cable
dp > dvi-d > hdmi

Bad 💀 Motha 19 Nov, 2019 @ 11:20am

How is it the cable if it's working fine at the OS desktop level but only does this upon launching games.

_I_ 19 Nov, 2019 @ 11:34am

what all was upgraded with teh cpu?
new mobo/ram or just the cpu?

Cathulhu 19 Nov, 2019 @ 11:36am

When the monitor says "no signal" that means the videocard is no longer providing one.
That means the monitor is not the cause, it's the victim.

Bad 💀 Motha 19 Nov, 2019 @ 11:42am

Originally posted by Cathulhu:
When the monitor says "no signal" that means the videocard is no longer providing one.
That means the monitor is not the cause, it's the victim.

But that's exactly what happens with a fully gpu driver.

OP probably allowed Windows Updates to install the drivers. Which is often ok for os desktop, not for games.

Delete the config file for the game where the in-game settings are save to. Then launch the game and this file will be recreated with the defaults once again.

Last edited by Bad 💀 Motha; 19 Nov, 2019 @ 11:44am

Striker 19 Nov, 2019 @ 12:48pm

I installed the drivers before I updated Windows, and I also had to get new DDR4 RAM as my old one was DDR3. But the graphics card has been working perfectly fine its only when I try to launch any game.

Bad 💀 Motha 19 Nov, 2019 @ 1:01pm

Once you update Win10 to 1909 and no more Windows Updates are left to do after rebooting. Wipe all the drivers as I explained above and install the latest ones fresh.

Last edited by Bad 💀 Motha; 19 Nov, 2019 @ 1:01pm

Striker 19 Nov, 2019 @ 1:35pm

How do I do that

Komrade 19 Nov, 2019 @ 1:37pm

Originally posted by Striker:
How do I do that

Was explained above.

Originally posted by Bad 💀 Motha:
Uninstall / fully wipe all Drivers and do all of those fresh.

Firstly I must point out the bad...
> only 8gb of ram
> OS is not on an SSD
> Ryzen family cpu on an A320 chipset board

Use DDU and change the options to this...

> wipe all Displays/Monitors
> wipe GeForce Experience and Vulkan
> allow Safe Mode option

Then close the options and then the DDU app and relaunch it, select safe mode option and the restart option. Once in safe mode wait for ddu to launch. Then select all the brands and click "clean but do not reatart" ... do this for each brand one by one.
AUDIO > Realtek
GRAPHICS > Intel, AMD, NVIDIA

Once all are wiped, restart Windows.

Then install all latest drivers for...

AMD Ryzen Chipset
https://download.gigabyte.com/FileList/Driver/mb_driver_606_ryzen_19.10.16_whql.zip

Realtek HD Audio
https://download.gigabyte.com/FileList/Driver/mb_driver_572_setup.exe_6.0.8688.1.zip

Nvidia GeForce GTX 10 desktop series
https://www.nvidia.com/download/driverResults.aspx/153944

#10

76561199811737136 7 Jul @ 12:59am

I had a similar problem shortly after building a new PC. After launching heavy games or 3D applications, the monitor would lose signal, but the sound would remain. I noticed that when the “No Signal” message appeared, the video card fans would also stop working.
I wasn't sure which component was causing the problem: the monitor, GPU, PSU, or something else. I tried many solutions, including reinstalling all drivers, cleaning the system, checking for errors, and reinstalling the entire OS. Nothing helped. I was ready to return each component under warranty one by one. But I searched for the problem on the Internet and found that in many similar cases, the problem was the power supply. I decided to start by disconnecting the PC and checking the cables and connectors. As it turned out, the video card connectors were not fully inserted into the PSU. When I removed the PSU from the case, they simply fell out because they were not held in place by the clips. Because of this, the video card did not have enough power during intensive loads and turned off. And since I only had one discrete video card connected to the monitor, it lost the signal.
Therefore, always check the connectors to the power supply and do not be afraid to insert them all the way in to secure them properly.

#11

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Date Posted: 19 Nov, 2019 @ 10:14am

Posts: 11

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