You lost me part of the way through. Your statements aren't always clear and you're jumping around and being vague a lot.

From what I gathered....

1. You built your PC, and have been having issues with it since the start? When was it built?

2. The primary issue you're having is Black screens? Please be more descriptive. The PC is going to a Black screen and... then what? Does it power down? Restart? Remain Frozen? Recover? You can't be vague here.

3. You've been working with a shop who already did RMAs on numerous parts and the problem remains? If this is true, list what parts did they do an RMA on and which ones haven't been swapped out?

Is that correct?

In the meantime, here's my advice. When you're troubleshooting ANYTHING and you're this lost, the criteria is "back to basics" and what that means is to go down the most essentials thing ONLY and then work your way up slowly, in steps. The reason for this is two-fold...

1. It removes variables.

2. If the issue returns after adding something, you've just narrowed down what ISN'T at fault (anything that hasn't yet been added back) and also what is most LIKELY at fault (the last thing you added).

So you need to go down to a motherboard, a CPU, the CPU cooling, two sticks of RAM (you can even go down to one if you like), one storage drive (the one with the OS on it), and a graphics card. The PSU to power it of course. That's it. Any extra storage drives, optical drives, other add-in cards, leave them out for now. If you want to be very thorough, you can also forget the case and its fans.

You should reset the BIOS to its default (don't use XMP or any custom voltage/frequency changes from the default for now), and I'd suggest updating the BIOS and any drivers to the latest version as well.

It wouldn't hurt to consider that you might want to install the OS again, but you don't have to. If you don't, it may be worth doing the "often-ridiculed-Microsoft-tech-special" because it seldom makes a difference, and that's doing the SFC/scannow and DISM related commands Microsoft personnel always recommend to ensure your OS isn't corrupt because you apparently had a long prior period of crashing.

If, after doing all of that, you still have issues with Black screens, you would want to consider swapping out the GPU or PSU for known good ones, as they are the most likely cause for such a thing. If you swap both of those out and the otherwise same system STILL Black screens, I'd probably look at motherboard or RAM.

post a cpuz validation link
http://www.cpuid.com/softwares/cpu-z.html
cpuz -> validate button -> submit button
it will open a browser, copy the url (address) and paste it here


did you ever try a clean os install
and immediately install the correct mobo/chipset drivers from the mfg site?

Originally posted by Illusion of Progress:

You lost me part of the way through. Your statements aren't always clear and you're jumping around and being vague a lot.

From what I gathered....

1. You built your PC, and have been having issues with it since the start? When was it built?

2. The primary issue you're having is Black screens? Please be more descriptive. The PC is going to a Black screen and... then what? Does it power down? Restart? Remain Frozen? Recover? You can't be vague here.

3. You've been working with a shop who already did RMAs on numerous parts and the problem remains? If this is true, list what parts did they do an RMA on and which ones haven't been swapped out?

Is that correct?

In the meantime, here's my advice. When you're troubleshooting ANYTHING and you're this lost, the criteria is "back to basics" and what that means is to go down the most essentials thing ONLY and then work your way up slowly, in steps. The reason for this is two-fold...

1. It removes variables.

2. If the issue returns after adding something, you've just narrowed down what ISN'T at fault (anything that hasn't yet been added back) and also what is most LIKELY at fault (the last thing you added).

So you need to go down to a motherboard, a CPU, the CPU cooling, two sticks of RAM (you can even go down to one if you like), one storage drive (the one with the OS on it), and a graphics card. The PSU to power it of course. That's it. Any extra storage drives, optical drives, other add-in cards, leave them out for now. If you want to be very thorough, you can also forget the case and its fans.

You should reset the BIOS to its default (don't use XMP or any custom voltage/frequency changes from the default for now), and I'd suggest updating the BIOS and any drivers to the latest version as well.

It wouldn't hurt to consider that you might want to install the OS again, but you don't have to. If you don't, it may be worth doing the "often-ridiculed-Microsoft-tech-special" because it seldom makes a difference, and that's doing the SFC/scannow and DISM related commands Microsoft personnel always recommend to ensure your OS isn't corrupt because you apparently had a long prior period of crashing.

If, after doing all of that, you still have issues with Black screens, you would want to consider swapping out the GPU or PSU for known good ones, as they are the most likely cause for such a thing. If you swap both of those out and the otherwise same system STILL Black screens, I'd probably look at motherboard or RAM.

well as you see my english is not good
i built my PC 2023, there is no lag, there is no fps drops, there is no stutter, but it always blackscreen
Blackscreen crash, like PC stays on, no input, only turn off power can make my PC back to windows, no event viewer, no nothing
the things i RMAed : CPU, MOBO, RAM, GPU was the last one,
tried doing the naked PC without the case still crash
my CPU cooler is Deepcool assasin 4
my Bios already the newest one, and all drivers
no XMP/docp, just 2666mhz 32gigs

for swapping GPU and PSU, already did that from the story : i tried to RMA my PSU, but then they says my PSU doing fine, so they build a PC similiar like mine , but different GPU xfx 6800xt and with my PSU, and SSD, work perfectly fine
then i went to ASUS : using they PC +GPU , all smooth tried 15minutes, usually 5minutes it will crashed, then i wanted test games from my SSD, so my SSD + my GPU with their PC, crashed

look man it's hard to tidying up post with phone, because my PC is dead

Originally posted by _I_:

post a cpuz validation link
http://www.cpuid.com/softwares/cpu-z.html
cpuz -> validate button -> submit button
it will open a browser, copy the url (address) and paste it here


did you ever try a clean os install
and immediately install the correct mobo/chipset drivers from the mfg site?

https://valid.x86.fr/r5szyr

last night i went from w10 to w11 because ASUS tech guy says maybe your W10 is garbage, not real words but something like that, still same

oh i forgot to mention, it's seems the crash is when voltage drop or something, i mean if the game pushed my GPU to 99%, like on God of war ragnarok, no crash
but on game lik expedition 33, wuthering wave, or in between AAA games, but not light games too it will 99% crashed
furmark and occt tested 30minutes, no crash

there are bios updates, yours is over a year old
https://rog.asus.com/us/motherboards/rog-strix/rog-strix-b550-f-gaming-wifi-ii-model/helpdesk_bios/

after updating, reset to defaults and apply custom changes again
bios update does not always keep all settings from previous versions

also grab the drivers
chipset, lan, wifi, audio

Originally posted by ˢᵈˣ FatCat:

Blackscreen crash, like PC stays on, no input, only turn off power can make my PC back to windows, no event viewer, no nothing
the things i RMAed : CPU, MOBO, RAM, GPU was the last one,
tried doing the naked PC without the case still crash
my CPU cooler is Deepcool assasin 4
my Bios already the newest one, and all drivers
no XMP/docp, just 2666mhz 32gigs

So at this point, you swapped out everything but the PSU and storage?

Between those, I would start by swapping the PSU with a known good one. Based on the symptoms alone, that really would have been the first or second part I would have swapped out (the other being the GPU).

Originally posted by ˢᵈˣ FatCat:

for swapping GPU and PSU, already did that from the story : i tried to RMA my PSU, but then they says my PSU doing fine, so they build a PC similiar like mine , but different GPU xfx 6800xt and with my PSU, and SSD, work perfectly fine

The shop determined the PSU is good because it worked in a different PC?

That doesn't have much relevance on your system since your system is having an issue and you've swapped everything out but two parts.

You need to test with another PSU, another storage drive (and remove any beyond the OS drive), and its associated data (read as, reinstall the OS) before you can move on to anything else.

That is because you've ruled out everything besides those.

If you STILL have the issue after doing those two (three) things, then either the problem is beyond your PC (with your home electricity maybe?), or one of your swapped-in parts is ALSO bad, and not only that but it would likely have to be the same part that was bad to begin with due to the issue remaining exactly the same, which is crazy luck... but I guess not impossible.

But before you consider that, you need to swap the PSU, and then swap the storage and reinstall the OS (and disconnect any extra storage) in that order.

Black screen issues are USUALLY GPU (plus drivers) or PSU related.

exactly what does the system do after the black screen?

most of the time, thats a monitor problem, bad backlight led or power issue
if you turn the monitor off and on, does it return to normal?
what sound are you using? does that also cut out?

it should bsod/auto reboot
(this is what windows does by default, best to set it to show the bsod and manually reboot, with a slow responding display it will often not show the bsod long enough and just look like its rebooting)
or just hard lock, sound loop, and keep displaying the last image
(audio+video buffers replaying)

Originally posted by _I_:

exactly what does the system do after the black screen?

most of the time, thats a monitor problem, bad backlight led or power issue
if you turn the monitor off and on, does it return to normal?
what sound are you using? does that also cut out?

it should bsod/auto reboot
(this is what windows does by default, best to set it to show the bsod and manually reboot, with a slow responding display it will often not show the bsod long enough and just look like its rebooting)
or just hard lock, sound loop, and keep displaying the last image
(audio+video buffers replaying)

no, no bsod, no auto reboot, just silence, fans stays on , turn on and off monitor doesnt do any
there was a moment i tweak lil bit my gpu. lower my GPU clock, my clock was 2400 which crazy overclocked, my basic lock supposedly only 2110 something, after i turn down voltage from 1150 to 1100 it BSOD, now that there was log, so i believe the problem was hardware

Originally posted by Illusion of Progress:

Originally posted by ˢᵈˣ FatCat:

Blackscreen crash, like PC stays on, no input, only turn off power can make my PC back to windows, no event viewer, no nothing
the things i RMAed : CPU, MOBO, RAM, GPU was the last one,
tried doing the naked PC without the case still crash
my CPU cooler is Deepcool assasin 4
my Bios already the newest one, and all drivers
no XMP/docp, just 2666mhz 32gigs

So at this point, you swapped out everything but the PSU and storage?

Between those, I would start by swapping the PSU with a known good one. Based on the symptoms alone, that really would have been the first or second part I would have swapped out (the other being the GPU).

Originally posted by ˢᵈˣ FatCat:

for swapping GPU and PSU, already did that from the story : i tried to RMA my PSU, but then they says my PSU doing fine, so they build a PC similiar like mine , but different GPU xfx 6800xt and with my PSU, and SSD, work perfectly fine

The shop determined the PSU is good because it worked in a different PC?

That doesn't have much relevance on your system since your system is having an issue and you've swapped everything out but two parts.

You need to test with another PSU, another storage drive (and remove any beyond the OS drive), and its associated data (read as, reinstall the OS) before you can move on to anything else.

That is because you've ruled out everything besides those.

If you STILL have the issue after doing those two (three) things, then either the problem is beyond your PC (with your home electricity maybe?), or one of your swapped-in parts is ALSO bad, and not only that but it would likely have to be the same part that was bad to begin with due to the issue remaining exactly the same, which is crazy luck... but I guess not impossible.

But before you consider that, you need to swap the PSU, and then swap the storage and reinstall the OS (and disconnect any extra storage) in that order.

Black screen issues are USUALLY GPU (plus drivers) or PSU related.

yeah monday i will visit my cousin, try his 3080ti on my PC, what funny is he using Corsair swift? forgot the name, and 750watt and only had crash with fortnite game, it's always UE game i tell you
googling 6800xt holymoly so many blackscreen crash even with DDR5 board, i should listened that guy bulky from angry joe, he said AMD always had problem with drivers
thx a lot

Originally posted by ˢᵈˣ FatCat:

yeah monday i will visit my cousin, try his 3080ti on my PC, what funny is he using Corsair swift? forgot the name, and 750watt and only had crash with fortnite game, it's always UE game i tell you
googling 6800xt holymoly so many blackscreen crash even with DDR5 board, i should listened that guy bulky from angry joe, he said AMD always had problem with drivers
thx a lot

If you can try another PSU and GPU, that would be great for trying to narrow it down.

Unreal Engine 5 games (and perhaps many modern DirectX 12 games period with shader compilation) seem to be quite stressful and will expose an unstable system. It doesn't help that Raptor Lake CPUs are doing Raptor Lake CPU things (degrading to a point of instability), and nVidia's 2025 drivers are heading South and are known to have some issues in some of those games too because rolling back to older drivers sometimes fixes them. So the current issues with two particular hardware vendors, who tend to be the more commonly used ones, is contributing to making the amount of these "unstable systems" higher.

I had Black screen issues on my graphics card when I first got it. It ended up being a bad GPU and was resolved after RMA.

If you're not getting BSODs, you may still be getting WHEA logs. Look in the following directories for dump files.

Windows/LiveKernelReports/WHEA

Windows/LiveKernelReports/WATCHDOG (This folder may have a duplicate with numbers at the end, if you've ever had those crashes on multiple hardware configurations.)

If these directories have dump files in them and they match up with the time of Black screen crashes, use WinDbg to analyze them.

Originally posted by Illusion of Progress:

Originally posted by ˢᵈˣ FatCat:

yeah monday i will visit my cousin, try his 3080ti on my PC, what funny is he using Corsair swift? forgot the name, and 750watt and only had crash with fortnite game, it's always UE game i tell you
googling 6800xt holymoly so many blackscreen crash even with DDR5 board, i should listened that guy bulky from angry joe, he said AMD always had problem with drivers
thx a lot

If you can try another PSU and GPU, that would be great for trying to narrow it down.

Unreal Engine 5 games (and perhaps many modern DirectX 12 games period with shader compilation) seem to be quite stressful and will expose an unstable system. It doesn't help that Raptor Lake CPUs are doing Raptor Lake CPU things (degrading to a point of instability), and nVidia's 2025 drivers are heading South and are known to have some issues in some of those games too because rolling back to older drivers sometimes fixes them. So the current issues with two particular hardware vendors, who tend to be the more commonly used ones, is contributing to making the amount of these "unstable systems" higher.

I had Black screen issues on my graphics card when I first got it. It ended up being a bad GPU and was resolved after RMA.

If you're not getting BSODs, you may still be getting WHEA logs. Look in the following directories for dump files.

Windows/LiveKernelReports/WHEA

Windows/LiveKernelReports/WATCHDOG (This folder may have a duplicate with numbers at the end, if you've ever had those crashes on multiple hardware configurations.)

If these directories have dump files in them and they match up with the time of Black screen crashes, use WinDbg to analyze them.

actually there is one .dmp file on that folder , and try using WinDbg, so what iam looking for
HEA_UNCORRECTABLE_ERROR (124)
A fatal hardware error has occurred. Parameter 1 identifies the type of error
source that reported the error. Parameter 2 holds the address of the
nt!_WHEA_ERROR_RECORD structure that describes the error condition. Try !errrec Address of the nt!_WHEA_ERROR_RECORD structure to get more details.
Arguments:

Originally posted by ˢᵈˣ FatCat:

actually there is one .dmp file on that folder , and try using WinDbg, so what iam looking for
HEA_UNCORRECTABLE_ERROR (124)
A fatal hardware error has occurred. Parameter 1 identifies the type of error
source that reported the error. Parameter 2 holds the address of the
nt!_WHEA_ERROR_RECORD structure that describes the error condition. Try !errrec Address of the nt!_WHEA_ERROR_RECORD structure to get more details.
Arguments:

0x124 is sort of the confirmation this is a machine check exception, which was already suspected because of the Black screen to forced restart needed symptoms.

https://learn.microsoft.com/en-us/windows-hardware/drivers/debugger/bug-check-0x124---whea-uncorrectable-error

If you look in Event Viewer, you'll probably also find Event ID 18 entries.

There were no accompanying logs in the WATCHDOG folder? If there were specific ones in there, they would be more helpful.

You're most likely looking at a hardware issue in that case since that's almost always what MCEs are. Given that, it's up to you if you want to spend the time reinstalling Windows. You need to try a different PSU before moving on.

Originally posted by ˢᵈˣ FatCat:

6800xt strix
850 seasonic gx-850 prime

Regarding the GPU and PSU - do you use daisy chain connection?
It is generally recommended to avoid daisy chain connections. It's usually fine but can occasionally cause very serious problems similar to what you describe. Check if that's not the case for you.


https://www.reddit.com/r/EVGA/comments/wsp5uh/are_two_daisy_pcie_chains_safe_to_use_on_a_3080ti/

As a (coincidental timing) follow up, I did notice the PSU model and it brought something to mind. Season is a reputable brand but I remember some Seasonic PSUs were having trouble coping with transient spikes. And the RX 6000 and RTX 30 series had high transient spikes.

This would be a good example of why I said you may need to try another PSU in your system (ideally a different model) as opposed to simply testing if your PSU is good in another system, even if the other one is similar. Your PSU may indeed be "good"... but still causing the issue.

And yes, if you're doing a daisy chain, try giving each connector a direct connection.

Your friend having a different PSU and an RTX 3080 Ti will both be great for you to test this with, as it's a different PSU model and another high wattage GPU with high transient spikes, so the hope is that swapping one of them into your system will remove the crashing.

Important note! When you swap the PSU, swap the cables too if they are modular. These cables aren't always interchangeable between models and you can cause damage if you mix cables. The last thing you'd want to do is ruin your system (further) or ruin your friends' parts while trying to fix this.