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The maddening thing is: the menus function with the controls just fine. Until the game opens. Using Training to test the problem out.
I have in the past years tried Steam Input for many games that never had controller support and it always worked fine to map Keyboard keys or even mouse-look and such to the controller. And I've used 8BitDo for many years now.
One problem is with Steam though in some games. You might need to change the controller settings in Steam and disable the Xbox and Sony DS options and enable the Nintendo Switch option instead.
The new one should be shipped in for pick up tomorrow.
Before you even buy something that has a manual you can easily go online on a phone tablet or whatever and download the product pdf manual so you can review it before even buying a product