Hi Valve team,

My Steam account was hijacked recently, and despite having 2FA and reporting the issue quickly, I lost all my valuable CS2 items to a fraudulent trade. The attacker used a fake intermediary account to transfer the skins while my account was compromised.

I provided all the evidence — logs, abnormal IP access, screenshots of trade history — and still got a generic reply saying that “items cannot be restored” and “it's my responsibility to protect my account.”

I understand the concern about market economy disruption, but this feels like punishing the victim of a proven hack. It's not just a support issue — it’s a trust issue. I’ve invested time and money on this platform, and losing everything without any protection is extremely frustrating.

I’m kindly asking that this case be escalated for proper review. Even if full recovery isn’t possible, some kind of compensation or goodwill would be fair given the circumstances.

Please Valve, look into this more seriously. I believe many users would agree that platforms should do more in situations like this.

Thanks.