Originally posted by Eveldog:

Все прекрасно знают правила возврата денежных средств за покупки в STEAM.
Но мало кто вчитывается .
Там есть такой волшебный пункт.
"Например, если вы приобретаете игру в раннем доступе или с расширенным доступом, всё время в игре будет засчитываться в двухчасовой лимит для возврата средств"

Так вот пытаюсь вернуть деньги за помойку и скам под названием PAX DEI ( находится в раннем доступе) .
А мне отказывают(
Ссылаясь на правила возврата, что я наиграл больше, но правила возврата самого steam говорят, что я могу запросить возврат.
Как достучаться до поддержки, что они не правы и нарушают свои же условия возврата???

Everyone knows the rules for refunding money for purchases in STEAM.
But few people read them carefully.
There is such a magic clause.
"For example, if you purchase a game in early access or with extended access, all time in the game will be counted towards the two-hour refund limit"

So I'm trying to get my money back for a garbage and scam called PAX DEI (it is in early access).
And they refuse me (
Referring to the refund rules, that I played more, but the refund rules of Steam itself say that I can request a refund.
How can I get through to support that they are wrong and are violating their own refund conditions???

REFUNDS ON TITLES PURCHASED PRIOR TO RELEASE DATE
When you purchase a title on Steam prior to the release date, the two-hour playtime limit for refunds will apply (except for beta testing), but the 14-day period for refunds will not start until the release date. For example, if you purchase a game that is in Early Access or Advanced Access, any playtime will count against the two-hour refund limit. If you pre-purchase a title which is not playable prior to the release date, you can request a refund at any time prior to release of that title, and the standard 14-day/two-hour refund period will apply starting on the game’s release date.