You fell for a scam, your account has been compromised.

Secure your account now.

That is a VERY common scam.
That was not support who contacted you, that was a scammer pretending to be support.


Anyone contacting you outside of Steam's ticket system, claiming to be from Steam Support is a liar.

Support will ONLY use the ticket system to contact you.

They also have no need to "clean" your account.

You got scammed.

Originally posted by R3N3G4D369:

i was contacted by steam support to say my accont needed cleaning and they locked my account they then told me to trade all my weapons to a friend.

How do you not realize this is a scam?

Your account is compromised by the scammer you ineracted with

At some point in the past you probably logged into one of the many third part "trading" sites (they're actually phishing sites run by scammers) with your Steam credentials...

The scammers sat on those details untill they figured it was worth to exploti it...

Valve employees will never communicate with you about your account using any chat system including Steam Chat and Discord.


Your account is compromised.

Do not trade until your account is secured.

Take the following steps to secure your account:

1. Scan for malware. If you don't have a malware scanner use https://www.malwarebytes.com/
2. Check that the email and phone number on the Steam account are still yours.
3. Deauthorize all other devices. https://steamhost.cn/twofactor/manage
4. Change passwords from a clean computer.
5. Generate new backup codes for your Mobile App. https://steamhost.cn/twofactor/manage
6. Revoke the API key (there should be no key). https://steamhost.cn/steamcommunity_com/dev/apikey


Steam does not return inventory items or wallet funds.

Steam Item Restoration Policy

Steam Support does not restore items that have left accounts for any reason, including trades, market transactions, deletions, or gifting.

it was official steam i checked them out and i do have a ticket number they created

Originally posted by R3N3G4D369:

i was contacted by steam support to say my accont needed cleaning and they locked my account they then told me to trade all my weapons to a friend. i sent them to my partner for steam to hold the trade and then told me i would recieve my weapons back today only for them to not send them and now close all my message requests. ineed advice on what to do as they stole 7500pounds worth of items any help appreciated

your account is compromised
DO NOT TRADE
If you have access to the account

Steps to take NOW to secure the account:
1. Scan for malware https://www.malwarebytes.com/
2. Deauthorize all other devices https://steamhost.cn/twofactor/manage
3. Change passwords from a clean computer
4. Generate new backup codes for your Mobile App https://steamhost.cn/twofactor/manage
5. Revoke the API key https://steamhost.cn/steamcommunity_com/dev/apikey (there should be nothing in the APIKEY)
6. If points were stolen, do a password RESET to cancel the awards/points before they are delivered

Originally posted by R3N3G4D369:

it was official steam i checked them out and i do have a ticket number they created

It was not an official Valve (Steam) employee.

The scammer is still on your friend list, by the way.

https://steamhost.cn/help_steampowered_com/ then open a real ticket with support and ask them ;) i bet you that they gonna say you got scammed

thats because he was typing to me he isnt on my friends list at all

Originally posted by R3N3G4D369:

thats because he was typing to me he isnt on my friends list at all

One of your "friends" uses a Valve logo as their pfp. I assumed this was the person you were talking to.

Have you already secured your account?

account is fully secured

Originally posted by R3N3G4D369:

account is fully secured

You did all the steps I posted earlier?

this is a real valve staff and this is how the profile looks like and what do it says on it ? read that big text on ;) https://steamhost.cn/steamcommunity_com/profiles/76561199519015593

yes i did