Did Support say they can't help you or have they not responded to your ticket yet?

Thank you for the reply.

Upon review, the information you provided cannot be used as proof of ownership.

We understand the inconvenience caused to you during the process of verifying your account ownership, but we do this because we attach great importance to the security and value of the account and cannot easily allow anyone to make any changes to the account.

Because we have provided all the information we have for your issue I'm closing this help request. If you have an unrelated issue please open a new help request and we will be happy to help.

Steam Support
Alissa

They say this bro

I have email why I can’t use my email bro😭

Man, really sorry to hear about that. I’ve seen this happen before. If your phone number is gone, your notebook too, and you only used TrueMoney Wallet to buy games — that’s exactly why Steam Support might not be able to help fully.

Here’s why:
- Steam uses phone number and email as primary proof of ownership.
- If both are lost, the only backup they have is your purchase history.
- But when payments are made through things like TrueMoney Wallet, sometimes those transactions don’t show full buyer information on Steam’s side. It’s less traceable than using a bank card or PayPal.

That’s why they couldn’t verify 100% it’s really your account.

✅ What you can still try:
Provide as much extra info as possible:
- Old passwords
- Exact date when you created the account
- First game you ever bought on that account
- Your Steam ID (if you remember)

If you still have access to your email:
- You can try recovering using email + purchase history, even without phone number.

Try contacting TrueMoney support:
- Sometimes they can provide a payment receipt showing your Steam username or account ID. If you can send that to Steam, it might help them verify ownership.

🎙️ Bottom line:
If your only payment method was TrueMoney and you lost phone + PC, Steam Support gets super strict.
They do it to prevent account theft, but yeah… sometimes it feels unfair.

I'm not 100% sure what information they specifically need to prove account ownership. Possibly a bank statement that shows a Steam transaction which matches the purchase history of the account.

Someone else will know better.

Thank too much bro😭

Originally posted by Nes:

Man, really sorry to hear about that. I’ve seen this happen before. If your phone number is gone, your notebook too, and you only used TrueMoney Wallet to buy games — that’s exactly why Steam Support might not be able to help fully.

Here’s why:
- Steam uses phone number and email as primary proof of ownership.
- If both are lost, the only backup they have is your purchase history.
- But when payments are made through things like TrueMoney Wallet, sometimes those transactions don’t show full buyer information on Steam’s side. It’s less traceable than using a bank card or PayPal.

That’s why they couldn’t verify 100% it’s really your account.

✅ What you can still try:
Provide as much extra info as possible:
- Old passwords
- Exact date when you created the account
- First game you ever bought on that account
- Your Steam ID (if you remember)

If you still have access to your email:
- You can try recovering using email + purchase history, even without phone number.

Try contacting TrueMoney support:
- Sometimes they can provide a payment receipt showing your Steam username or account ID. If you can send that to Steam, it might help them verify ownership.

🎙️ Bottom line:
If your only payment method was TrueMoney and you lost phone + PC, Steam Support gets super strict.
They do it to prevent account theft, but yeah… sometimes it feels unfair.

LLM response

Maybe, because this sob story. Sounds like a confidence scam. The number belongs to you, and not the physical device. Even if you owned the phone, and it was washed away in a flood. You'd be able to get it replaced, and that'd be your actual priority. It'd have the same number, and that'd give you access to your email.

One of the first things I'd do in the event of a flood. Would be to get my personal phone replaced. I would need that to stay in contact with family, employer, health providers, and is necessary for any two factor authentication. All of which matter far more then accessing steam. Especially as a flood along with my phone would have swept away my computer.

Something tells me this account you're trying to access isn't yours, and the helpful staff isn't being swayed by a convenient sob story. The real owner of the account could have gotten a new phone with their old number. They'd just walk up to the service provider, and be able to prove they are who they say they are.

Wtf Do you know how bad the flooding in Phetchabun is? You don't know anything. The doubts you raised are even sicker. I have a solution to the problem, more than your stupid accusations. Why are you being so pretentious? If you're not going to give advice, don't act like Conan. It's pretentious.

If the flooding was so bad, why are you here complaining about your account instead working on the recovery of the community? Maybe that should be priority,

P.S. The poster that said you can replace the phone with the same number is correct? The notebook issue could be solved by finding access to any mobile device or PC (friends or family).

P.S. How are you logged into Steam now without the notebook?

Also you do know that you can check your mobile phone emails on another device, correct? I mean if you use Gmail, you can go to their website on a PC and check your emails.


My last P.S. It does some that there is more to this story.

Wtf right here another conan guy https://www.youtube.com/watch?v=01sYBsWtPYk i live in thai cross myanmar i can make new sim but i am still not free ihave job money problem i have 2 phone bruh my sim in another phone You didn't help and you even made me sit here and explain it to you. I just need the easy way to me wtf you wanna be shelock or somthing 😩