Kaikki keskustelut > Steam-keskustelupalsta > Steam Community > Aiheen tiedot
𝖄𝖆𝖗𝖔𝖓 19.6. klo 13.34
Support keeps closing my ticket – my CS2 Prime status is gone after hack
Hello,
I’ve contacted Steam Support 5 times already, and every time my ticket is closed automatically with no reply.

My account was compromised recently — someone added a fake message to my profile ("This account is being verified by a Valve employee").

I changed my password, enabled Steam Guard, and removed the message. But now I lost my CS2 Prime Status, even though I never refunded or removed it.

Please, can someone from Steam/Valve staff review this and help restore my Prime status or explain what happened?

My profile: https://steamhost.cn/steamcommunity_com/profiles/76561199485016546

Ticket ID: HT-DBM3-H757-6JYQ

Thank you in advance!
Tämän keskusteluaiheen laatija on merkinnyt viestin vastaavan hänen kysymykseensä.
Klikkaa tästä hypätäksesi kyseiseen julkaisuun.
Alkuperäinen julkaisija: miamew3:
Once you have done the steps provided above to secure your account, you can restore your prime by doing the following:

https://steamhost.cn/help_steampowered_com/en/wizard/HelpWithGame
Enter name of the game in search bar,
Click on game,
Click on "it's not in my library",
"Restore removed package".
< >
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Aluvard 19.6. klo 13.47 
Tickets that keep autoclosing are signs of compromised account. Follow steps 1-6 to secure your account:

1. Scan for malware https://www.malwarebytes.com/
2. Check that the email and phone number on the Steam account are still yours.
3. Deauthorize all other devices https://steamhost.cn/twofactor/manage
4. Change passwords from a trusted/clean device.
5. Generate new backup codes for your Mobile App https://steamhost.cn/twofactor/manage
6. Revoke the API key https://steamhost.cn/steamcommunity_com/dev/apikey (there should be nothing in the APIKEY)
Viimeisin muokkaaja on Aluvard; 19.6. klo 13.53
#1
Brian9824 19.6. klo 13.47 
Steam is not closing them, the person who compromised your account is.

Follow steps 1-6 to secure your account:

1. Scan for malware https://www.malwarebytes.com/
2. Check that the email and phone number on the Steam account are still yours.
3. Deauthorize all other devices https://steamhost.cn/twofactor/manage
4. Change passwords from a trusted/clean device.
5. Generate new backup codes for your Mobile App https://steamhost.cn/twofactor/manage
6. Revoke the API key https://steamhost.cn/steamcommunity_com/dev/apikey (there should be nothing in the APIKEY)
#2
Tämän ketjun aloittaja on ilmaissut julkaisun vastaavaan alkuperäiseen aiheeseen.
miamew3 19.6. klo 13.58 
Once you have done the steps provided above to secure your account, you can restore your prime by doing the following:

https://steamhost.cn/help_steampowered_com/en/wizard/HelpWithGame
Enter name of the game in search bar,
Click on game,
Click on "it's not in my library",
"Restore removed package".
#3
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