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GarvitJaat08 21 Jun @ 6:18am
Novaplay isn't responding
I bought NFS MOST WANTED, NFS UNBOUND, money was debited from the bank account and not received by steam itself, and novaplay isn't replying to my emails, what to do now ?
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Showing 1-7 of 7 comments
ReBoot 21 Jun @ 6:26am 
Check the status of your transaction on the account details page and the support page.
#1
GarvitJaat08 21 Jun @ 6:38am 
Nope, failed it is
#2
ReBoot 21 Jun @ 6:56am 
Then wait til Nova play finishes back-processing the failed transaction.
#3
truxtonet 21 Jun @ 10:57am 
Who is novaplay? You mean you used a third party? Then chargeback.
#4
cSg|mc-Hotsauce 21 Jun @ 11:13am 
Originally posted by truxtonet:
Who is novaplay? You mean you used a third party? Then chargeback.

Steam uses novaplay (a payment processor, like Paypal) to handle transactions in INDIA,

Do NOT issue a chargeback!

:nkCool:
Last edited by cSg|mc-Hotsauce; 21 Jun @ 11:14am
#5
truxtonet 21 Jun @ 11:20am 
Originally posted by cSg|mc-Hotsauce:
Originally posted by truxtonet:
Who is novaplay? You mean you used a third party? Then chargeback.

Steam uses novaplay (a payment processor, like Paypal) to handle transactions in INDIA,

Do NOT issue a chargeback!

:nkCool:

Ah, it sounded like they got scammed. I'm not sure why Novaplay would reply to their emails if Steam handles it. Definitely send Steam support tickets until you get someone to help you out.
#6
cSg|mc-Hotsauce 21 Jun @ 11:23am 
Originally posted by truxtonet:
Originally posted by cSg|mc-Hotsauce:

Steam uses novaplay (a payment processor, like Paypal) to handle transactions in INDIA,

Do NOT issue a chargeback!

:nkCool:

Ah, it sounded like they got scammed. I'm not sure why Novaplay would reply to their emails if Steam handles it. Definitely send Steam support tickets until you get someone to help you out.

Novaplay is disastrously slow and has poor customer support for the most part. Steam Support can't help in this case anyways. It is up to Novaplay to get off their bums and credit back the failed purchase.

:nkCool:
#7
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Date Posted: 21 Jun @ 6:18am
Posts: 7
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