Steam bot rejecting refund. Any tips?

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Your Karma Bill Is Due, Nooblet 23 Jun @ 9:12am

I have refunded only 1 game in the last 3 yrs. So no way it should be considered as "abuse". I bought the game by accident on my account while I was trying to gift it to a friend.
I bought the game just today with 0 playtime and so it should be eligible for refund.

Edit - Thanks so much all who helped. Contacting human being worked instantly and they refunded it. I used the balance to gift the game to my friend again. Moderators can close the thread now🥰

Last edited by Your Karma Bill Is Due, Nooblet; 23 Jun @ 9:28pm

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Originally posted by datCookie:

Originally posted by Your Karma Bill Is Due, Nooblet:
Originally posted by Ogami:
Did you refund games a lot in the past and got a warning up to " we wont grant any further refunds" message?
Because thats permanent. Does not matter if you did not refund anything for multiple years afterwards, once your refund rights have been terminated for your account thats it.

If thats not the case your only option is to contact Steam Support and ask whats up.

I'll just wait for a real person to answer I guess. Thanks for the help

Refund requests are dealt with by the automated system. If you want to talk to a real person, you'll have to contact support directly.

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Showing 1-15 of 23 comments

Lilim 23 Jun @ 9:23am

Originally posted by Your Karma Bill Is Due, Nooblet:
Steam bot rejecting refund. Any tips?

I have refunded only 1 game in the last 3 yrs. So no way it can be considered as "abuse". I bought the game by accident on my account while I was trying to gift it to a friend.

Did you buy the game more than 14 days ago?

miamew3 23 Jun @ 9:24am

Im assuming after your ''accidentally'' brought it, you went ahead and played it past the 2 hour /14 day refund window???

Crazy Tiger 23 Jun @ 9:38am

There is more to this story...

Ogami 23 Jun @ 10:24am

You left out the part WHY the refund request was refused. It says it clearly on the reply notice.

Your Karma Bill Is Due, Nooblet 23 Jun @ 10:34am

Originally posted by Lilim:
Originally posted by Your Karma Bill Is Due, Nooblet:
Steam bot rejecting refund. Any tips?

I have refunded only 1 game in the last 3 yrs. So no way it can be considered as "abuse". I bought the game by accident on my account while I was trying to gift it to a friend.

Did you buy the game more than 14 days ago?

I bought it today only.

Your Karma Bill Is Due, Nooblet 23 Jun @ 10:34am

Originally posted by Ogami:
You left out the part WHY the refund request was refused. It says it clearly on the reply notice.

I mentioned that in the post already. It says abuse.

Your Karma Bill Is Due, Nooblet 23 Jun @ 10:35am

Originally posted by miamew3:
Im assuming after your ''accidentally'' brought it, you went ahead and played it past the 2 hour /14 day refund window???

I bought it today. How i bought it accidentally is mentioned in the post already.

Last edited by Your Karma Bill Is Due, Nooblet; 24 Jun @ 7:06pm

Ogami 23 Jun @ 10:39am

Did you refund games a lot in the past and got a warning up to " we wont grant any further refunds" message?
Because thats permanent. Does not matter if you did not refund anything for multiple years afterwards, once your refund rights have been terminated for your account thats it.

If thats not the case your only option is to contact Steam Support and ask whats up.

Last edited by Ogami; 23 Jun @ 10:39am

Your Karma Bill Is Due, Nooblet 23 Jun @ 10:41am

Originally posted by Ogami:
Did you refund games a lot in the past and got a warning up to " we wont grant any further refunds" message?
Because thats permanent. Does not matter if you did not refund anything for multiple years afterwards, once your refund rights have been terminated for your account thats it.

If thats not the case your only option is to contact Steam Support and ask whats up.

I'll just wait for a real person to answer I guess. Thanks for the help

The author of this thread has indicated that this post answers the original topic.

datCookie 23 Jun @ 10:55am

Originally posted by Your Karma Bill Is Due, Nooblet:
Originally posted by Ogami:
Did you refund games a lot in the past and got a warning up to " we wont grant any further refunds" message?
Because thats permanent. Does not matter if you did not refund anything for multiple years afterwards, once your refund rights have been terminated for your account thats it.

If thats not the case your only option is to contact Steam Support and ask whats up.

I'll just wait for a real person to answer I guess. Thanks for the help

Refund requests are dealt with by the automated system. If you want to talk to a real person, you'll have to contact support directly.

#10

Your Karma Bill Is Due, Nooblet 23 Jun @ 11:01am

Originally posted by datCookie:
Originally posted by Your Karma Bill Is Due, Nooblet:

I'll just wait for a real person to answer I guess. Thanks for the help

Refund requests are dealt with by the automated system. If you want to talk to a real person, you'll have to contact support directly.

I used the help request. Let's see.

#11

truxtonet 23 Jun @ 11:16am

Put in a customer support ticket in if you haven't. If you get automated replies, keep trying tickets.

#12

Your Karma Bill Is Due, Nooblet 23 Jun @ 11:25am

Originally posted by truxtonet:
Put in a customer support ticket in if you haven't. If you get automated replies, keep trying tickets.

I raised the "I have a question about this purchase" ticket. Hopefully it works.

#13

Satoru 23 Jun @ 11:29am

Why do people think they are entitled to a 'free' refund just because they've never done a refund before. That's not how that works.

Also

I bought the game by accident on my account while I was trying to gift it to a friend.

If you're wondering about the 'abuse' part, Steam definitely sees something you're not conveniently telling us.

Last edited by Satoru; 23 Jun @ 11:30am

#14

Your Karma Bill Is Due, Nooblet 23 Jun @ 11:35am

Originally posted by Satoru:
Why do people think they are entitled to a 'free' refund just because they've never done a refund before. That's not how that works.

Also

I bought the game by accident on my account while I was trying to gift it to a friend.

If you're wondering about the 'abuse' part, Steam definitely sees something you're not conveniently telling us.

People are eligible to refund because consumer laws exist. Even physical products can be returned. Since I haven't played the game and 2 weeks hasn't passed, I'm still eligible.

Last edited by Your Karma Bill Is Due, Nooblet; 23 Jun @ 11:36am

#15

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Date Posted: 23 Jun @ 9:12am

Posts: 23

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