Oprindeligt skrevet af Hogglefiz:

Help with steam deck purchase...

Yesterday i ordered a steam deck oled, today i wanted a refund for a game but i accidentally chose the deck to be canceled, now i have no clue if it is canceled or not... does anyone here know how i can get in direct contact with steam ? because they are not replying to my support tickets... very annoying since im waiting all day for a response.

Oprindeligt skrevet af Hogglefiz:

I dont mind it being cancelled cause i can order another one, but it isnt cancelled on my creditcard, nor do i have the steam balance back yet so i will have to wait it out i guess... kinda sucks

Where is my refund? My refund was approved, but it’s been more than 7 days.

Approved refunds can take up to 7 days to appear in your account. Approved Wallet credit may take 24-48 hours to appear in your Steam Wallet. Please Note: Refunds to international payment methods may take longer. If your refund hasn’t appeared after 7 days, please contact your bank directly and ask about pending refunds on your account.

When a refund request is approved within 24 hours of the purchase, the original transaction is cancelled. In many cases it takes up to 30 days for your bank to confirm that Steam never received the funds in the first place. Once confirmed, your bank will release the hold and remove the charge from your bank statement. Please Note: When a transaction is cancelled, you will not see a credit on your account.

Oprindeligt skrevet af Hogglefiz:

To me it's kinda weird they dont have an actual live chat you can contact or phone number...

Oprindeligt skrevet af Hogglefiz:

i just checked the status and all the little dots are now filled and ''Shipped: tracking number'' is also checked (No real tracking number showing though) so im confused

Oprindeligt skrevet af Hogglefiz:

Could be the case they already packed it and sent it on its way to me but i will have to wait for an actual response, you've been real helpful thank you again... will post another message once i got the update from steam !

Oprindeligt skrevet af cSg|mc-Hotsauce:

Oprindeligt skrevet af Hogglefiz:

i just checked the status and all the little dots are now filled and ''Shipped: tracking number'' is also checked (No real tracking number showing though) so im confused

Oprindeligt skrevet af Hogglefiz:

Could be the case they already packed it and sent it on its way to me but i will have to wait for an actual response, you've been real helpful thank you again... will post another message once i got the update from steam !

That means that ewverything is ready for the carrier to pick up and scan it into their system. Once they do and update their stuff, the tracking number should be active.

Then, it should arrive no later than next Wednesday but should be Monday.

:nkCool:

Oprindeligt skrevet af Hogglefiz:

Oprindeligt skrevet af cSg|mc-Hotsauce:

That means that ewverything is ready for the carrier to pick up and scan it into their system. Once they do and update their stuff, the tracking number should be active.

Then, it should arrive no later than next Wednesday but should be Monday.

Nice ! dont know what time it is on your side of the globe but have a wonderful evening anyways !

Oprindeligt skrevet af cSg|mc-Hotsauce:

Oprindeligt skrevet af Hogglefiz:

Nice ! dont know what time it is on your side of the globe but have a wonderful evening anyways !

12:27

You have a wonderful evening!

:nkCool: