Steam keeps instantly closing my Tickets

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DrGabbaGandalf 5 Jul @ 3:17am

Dear Steam Support Team,

The game was playable at purchase, but after the latest performance update, it is now unplayable, crashing repeatedly at launch and during cutscenes.

Capcom officially recognizes these issues on their Known Issues page and released multiple patches—including Title Update 2 (June 30), aimed at improving VRAM use and the game is still crashing afterwards

Despite ongoing patches, critical performance issues persist, evidenced by over 2,000 negative Steam reviews this past week alone citing crashes and stuttering

Steam continues to sell the game but refers all refund requests back to policy and suggests contacting developers—placing responsibility on end users, not the platform facilitating the sale.

Get no Answer at all.

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Showing 1-15 of 28 comments

DrGabbaGandalf 5 Jul @ 3:18am

I dont even want my money back i want to know why they sell games which dont run under dev's recommended specs

datCookie 5 Jul @ 3:27am

If your tickets are being automatically closed, your account may be compromised.

If you are simply being referred to the refund policy, then the developers are the only ones who can issue you a refund

DrGabbaGandalf 5 Jul @ 3:28am

Originally posted by datCookie:
If your tickets are being automatically closed, your account may be compromised.

If you are simply being referred to the refund policy, then the developers are the only ones who can issue you a refund

nono they did tell me 3 times i get no refund now they close my tickets in a day without a answer even if i write different questions and dont ask about a refund.

DrGabbaGandalf 5 Jul @ 3:29am

Originally posted by datCookie:
If your tickets are being automatically closed, your account may be compromised.

If you are simply being referred to the refund policy, then the developers are the only ones who can issue you a refund

with other words they know excatly whats going on and they still say we have a refund policy no matter if the game is playable after 2h still or not

Crazy Tiger 5 Jul @ 3:33am

Originally posted by DrGabbaGandalf:
Originally posted by datCookie:
If your tickets are being automatically closed, your account may be compromised.

If you are simply being referred to the refund policy, then the developers are the only ones who can issue you a refund
nono they did tell me 3 times i get no refund now they close my tickets in a day without a answer even if i write different questions and dont ask about a refund.

So you're harrassing Support. That indeed is a reason for Support to just close tickets.

Originally posted by DrGabbaGandalf:
Originally posted by datCookie:
If your tickets are being automatically closed, your account may be compromised.

If you are simply being referred to the refund policy, then the developers are the only ones who can issue you a refund
with other words they know excatly whats going on and they still say we have a refund policy no matter if the game is playable after 2h still or not

People often claim a game isn't playable when it in fact is.

If you're outside the 2 weeks/2 hours, you're not owed a refund. If you don't like that, you're free to go to a local consumer agency, of course.

DrGabbaGandalf 5 Jul @ 3:34am

Originally posted by Crazy Tiger:
Originally posted by DrGabbaGandalf:
nono they did tell me 3 times i get no refund now they close my tickets in a day without a answer even if i write different questions and dont ask about a refund.
So you're harrassing Support. That indeed is a reason for Support to just close tickets.

Originally posted by DrGabbaGandalf:
with other words they know excatly whats going on and they still say we have a refund policy no matter if the game is playable after 2h still or not
People often claim a game isn't playable when it in fact is.

If you're outside the 2 weeks/2 hours, you're not owed a refund. If you don't like that, you're free to go to a local consumer agency, of course.

So you are fine with it to buy a game if you cant play it anymore after few updates? that doesnt makes sense at all and i dont want you to be part of this.

Aluvard 5 Jul @ 3:35am

Originally posted by DrGabbaGandalf:
Originally posted by datCookie:
If your tickets are being automatically closed, your account may be compromised.

If you are simply being referred to the refund policy, then the developers are the only ones who can issue you a refund
nono they did tell me 3 times i get no refund now they close my tickets in a day without a answer even if i write different questions and dont ask about a refund.

You got your answer. Not liking it and spamming Support with repeated tickets won't change it.

Also MH Wilds has now 35.5k players in-game (according to Steamdb) so while it may be buggy, it is not broken for everyone.

DrGabbaGandalf 5 Jul @ 3:37am

Originally posted by Aluvard:
Originally posted by DrGabbaGandalf:
nono they did tell me 3 times i get no refund now they close my tickets in a day without a answer even if i write different questions and dont ask about a refund.
You got your answer. Not liking it and spamming Support with repeated tickets won't change it.

Also MH Wilds has now 35.5k players in-game (according to Steamdb) so while it may be buggy, it is not broken for everyone.

it was on 135k player they already took off after 2 days cause of perf. issues and crashes and the rest of it didnt like the update at all. You cant defend devs who sell a game which doesnt even run anymore if you want to but i dont see any REASON to not defend yourself if you never gonna know how long a game is playable for you

J4MESOX4D 5 Jul @ 4:12am

Originally posted by DrGabbaGandalf:
Originally posted by Crazy Tiger:
So you're harrassing Support. That indeed is a reason for Support to just close tickets.

People often claim a game isn't playable when it in fact is.

If you're outside the 2 weeks/2 hours, you're not owed a refund. If you don't like that, you're free to go to a local consumer agency, of course.

So you are fine with it to buy a game if you cant play it anymore after few updates? that doesnt makes sense at all and i dont want you to be part of this.

You cannot get a refund in a game you have 42 hours in and works fine for everyone else.

Crazy Tiger 5 Jul @ 4:20am

Originally posted by DrGabbaGandalf:
Originally posted by Crazy Tiger:
So you're harrassing Support. That indeed is a reason for Support to just close tickets.

People often claim a game isn't playable when it in fact is.

If you're outside the 2 weeks/2 hours, you're not owed a refund. If you don't like that, you're free to go to a local consumer agency, of course.

So you are fine with it to buy a game if you cant play it anymore after few updates? that doesnt makes sense at all and i dont want you to be part of this.

Yes, just like it's ok that a physical product breaks after a while.

You don't have a satisfaction guarantee. There comes a point when the issue is simply one a person has to deal with, yeah.

#10

Aluvard 5 Jul @ 4:28am

Originally posted by DrGabbaGandalf:
Originally posted by Aluvard:
You got your answer. Not liking it and spamming Support with repeated tickets won't change it.

Also MH Wilds has now 35.5k players in-game (according to Steamdb) so while it may be buggy, it is not broken for everyone.
it was on 135k player they already took off after 2 days cause of perf. issues and crashes and the rest of it didnt like the update at all. You cant defend devs who sell a game which doesnt even run anymore if you want to but i dont see any REASON to not defend yourself if you never gonna know how long a game is playable for you

Not liking an update does not mean that game is broken. Also as I already mentioned in previous post - there are 35.5 k players in-game, so claim that "game doesn't run anymore" is simply false.

Overall, you're outside refund limitations and Support told you that.

#11

ˢᵈˣ FatCat 5 Jul @ 4:46am

no refund bro, what else you want to hear

#12

DrGabbaGandalf 5 Jul @ 7:01am

Originally posted by J4MESOX4D:
Originally posted by DrGabbaGandalf:

So you are fine with it to buy a game if you cant play it anymore after few updates? that doesnt makes sense at all and i dont want you to be part of this.
You cannot get a refund in a game you have 42 hours in and works fine for everyone else.

you cant say it works fine for everyone else if its just doesnt work for eveyone else.

#13

DrGabbaGandalf 5 Jul @ 7:01am

Originally posted by ˢᵈˣ FatCat:
no refund bro, what else you want to hear

why no refund ? the game doesnt work i didnt bought it to let it crash few updates later.

#14

J4MESOX4D 5 Jul @ 7:02am

Originally posted by DrGabbaGandalf:
Originally posted by J4MESOX4D:
You cannot get a refund in a game you have 42 hours in and works fine for everyone else.
you cant say it works fine for everyone else if its just doesnt work for eveyone else.

The game works and that's all that matters. It may suck and is poorly optimised but if it can launch and people are playing then there is no grounds for a refund especially at 42 hours long after buyers remorse has kicked in and the game has been competed to a degree.

#15

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Date Posted: 5 Jul @ 3:17am

Posts: 28

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