Not sure if this is the right place for this, but I was having persistent trouble with an issue for a couple weeks and was not getting anywhere until Ryan took over my issue and had it promptly solved for me, all while maintaining professionalism and going over the situation step by step to show me where it went wrong.
My only regret is that I closed the ticket once he had responded, hoping that I could submit some feedback somewhere and let him know how thankful I was for his assistance. If you end up seeing this Ryan, you're a legend, I'll never forget you for as long as I live...