All Discussions > Steam Forums > Steam Community > Topic Details
moneybagz 26 Jul @ 8:27am
Steam refund
So I wanted to refund my game but then the ticket kept on getting closed so I thought my account was hacked then I change password email did all that stuff but now it’s 2 days before 14 days and I have heard nothing from steam it just says the ticket is open and I did the ticket yesterday my friend said it doesn’t take that long for them to approve so can some one help me pls
< >
Showing 1-8 of 8 comments
pckirk 26 Jul @ 9:02am 
what game?
#1
Nx Machina 26 Jul @ 9:11am 
Originally posted by moneybagz:
So I wanted to refund my game but then the ticket kept on getting closed so I thought my account was hacked then I change password email did all that stuff but now it’s 2 days before 14 days and I have heard nothing from steam it just says the ticket is open and I did the ticket yesterday my friend said it doesn’t take that long for them to approve so can some one help me pls

Your refund request is locked to the date you submit it.
#2
J4MESOX4D 26 Jul @ 9:17am 
Response times vary. If the ticket is open then your account is secure and just await a response. The time the refund was submitted is taken into account and not whether the response was made after 14, so as long as you don't cancel and resubmit, you are still within the policy.
#3
moneybagz 26 Jul @ 10:56am 
Ok thx just to clarify as long as I leave the ticket and don’t try to do it after 14 days I’m good
#4
Ogami 26 Jul @ 12:29pm 
Originally posted by moneybagz:
Ok thx just to clarify as long as I leave the ticket and don’t try to do it after 14 days I’m good
Correct.
#5
nullable 26 Jul @ 5:36pm 
Originally posted by moneybagz:
Ok thx just to clarify as long as I leave the ticket and don’t try to do it after 14 days I’m good
Well think about how problematic it would be if Valve didn't get to your ticket, and then they were like "it's too late, next time do a better job estimating how much lead time you'll need to accommodate the ticket backlog.
#6
Ben Lubar 26 Jul @ 8:45pm 
If the ticket is being closed without a response, that's happening from your end, so you did the right thing by changing your password.
#7
SLG 27 Jul @ 8:24pm 
Originally posted by Ben Lubar:
If the ticket is being closed without a response, that's happening from your end, so you did the right thing by changing your password.
Just changing the password will not secure an account. There is a list of steps you have to do to secure your account after it has been hijacked.
Last edited by SLG; 27 Jul @ 8:25pm
#8
< >
Showing 1-8 of 8 comments
Per page: 1530 50

All Discussions > Steam Forums > Steam Community > Topic Details
Date Posted: 26 Jul @ 8:27am
Posts: 8
Start a New Discussion

Discussions Rules and Guidelines