Pretending to be Steam Support account items stolen

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tata-edoy 1 Aug @ 2:08pm

I played Dota 2 and received an alarming message saying that my items will get removed because of a suspicious trade etc. then this so called " Steam Support" messages me that I need to click the trade confirmation request on my steam app so they can scan my items for suspicious trades. now all of my 507 Tradable items are gone. even though I did not click confirmed in the request.
can a staff help me with this alarming issue.

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Showing 1-6 of 6 comments

Skyicarus 1 Aug @ 2:09pm

Thermal Lance 1 Aug @ 2:10pm

Secure your account. Don't worry somebody will post the steps. I'm on a phone so it's a bit hard for me

Wolf Knight 1 Aug @ 2:41pm

your account is compromised
DO NOT TRADE
If you have access to the account

Steps to take NOW to secure the account:
1. Scan for malware https://www.malwarebytes.com/
2. Deauthorize all other devices https://steamhost.cn/twofactor/manage
3. Change passwords from a clean computer
4. Generate new backup codes for your Mobile App https://steamhost.cn/twofactor/manage
5. Revoke the API key https://steamhost.cn/steamcommunity_com/dev/apikey (there should be nothing in the APIKEY)
6. If points were stolen, do a password RESET to cancel the awards/points before they are delivered

Thermal Lance 1 Aug @ 2:48pm

Originally posted by Wolf Knight:
your account is compromised
DO NOT TRADE
If you have access to the account

Steps to take NOW to secure the account:
1. Scan for malware https://www.malwarebytes.com/
2. Deauthorize all other devices https://steamhost.cn/twofactor/manage
3. Change passwords from a clean computer
4. Generate new backup codes for your Mobile App https://steamhost.cn/twofactor/manage
5. Revoke the API key https://steamhost.cn/steamcommunity_com/dev/apikey (there should be nothing in the APIKEY)
6. If points were stolen, do a password RESET to cancel the awards/points before they are delivered

Took you long enough.

Here's some points for the road.

76561198407601200 12 hours ago

Originally posted by Thermal Lance:
Originally posted by Wolf Knight:
your account is compromised
DO NOT TRADE
If you have access to the account

Steps to take NOW to secure the account:
1. Scan for malware {LINK REMOVED}https://www.malwarebytes.com/
2. Deauthorize all other devices https://steamhost.cn/twofactor/manage
3. Change passwords from a clean computer
4. Generate new backup codes for your Mobile App https://steamhost.cn/twofactor/manage
5. Revoke the API key https://steamhost.cn/steamcommunity_com/dev/apikey (there should be nothing in the APIKEY)
6. If points were stolen, do a password RESET to cancel the awards/points before they are delivered
Took you long enough.

Here's some points for the road.

I gave him a snack pack to go along with that.