All Discussions > Steam Forums > Steam Mobile > Topic Details
Kreux 25 May @ 5:09am
"The account name or password that you have entered is incorrect" Error
Changed my password today and after i changed it i can log in with zero problem on pc but whenever i try to log in with mobile app, it keeps saying "icorrect password or account name" even though i type in correct. Tried deleting and downloading the mobile app again but didn't work.
< >
Showing 1-7 of 7 comments
HikariLight 25 May @ 11:01am 
Are you sure you are entering the account username and not your profile Nickname?

Some users enter their profile nickname by mistake.
#1
flingo 26 May @ 5:19pm 
Hey, this happens sometimes with the mobile app. Try these:

- Make sure you’re typing the exact same password (watch for caps lock or auto-correct).

- Restart your phone and try again.

- Also, check if your mobile Steam app is fully updated.

If it still won’t work, try logging in on mobile browser instead of the app for now.
Last edited by flingo; 26 May @ 5:19pm
#2
Kreux 30 May @ 4:34am 
Originally posted by flingo:
Hey, this happens sometimes with the mobile app. Try these:

- Make sure you’re typing the exact same password (watch for caps lock or auto-correct).

- Restart your phone and try again.

- Also, check if your mobile Steam app is fully updated.

If it still won’t work, try logging in on mobile browser instead of the app for now.


Will try, thanks for the reply.
Last edited by Kreux; 30 May @ 4:35am
#3
Kreux 30 May @ 4:35am 
Originally posted by HikariLight:
Are you sure you are entering the account username and not your profile Nickname?

Some users enter their profile nickname by mistake.

Yep. %100 sure i entered my account username
#4
Kreux 30 May @ 4:38am 
Originally posted by flingo:
Hey, this happens sometimes with the mobile app. Try these:

- Make sure you’re typing the exact same password (watch for caps lock or auto-correct).

- Restart your phone and try again.

- Also, check if your mobile Steam app is fully updated.

If it still won’t work, try logging in on mobile browser instead of the app for now.


Tried loggin in on mobile with browser and it worked. Thanks a lot :)
#5
цыпалета 31 May @ 4:18am 
+bro:steamhappy:
#6
SKUNKFUNK 31 May @ 7:50pm 
Originally posted by Kreux:
Originally posted by flingo:
Hey, this happens sometimes with the mobile app. Try these:

- Make sure you’re typing the exact same password (watch for caps lock or auto-correct).

- Restart your phone and try again.

- Also, check if your mobile Steam app is fully updated.

If it still won’t work, try logging in on mobile browser instead of the app for now.


Tried loggin in on mobile with browser and it worked. Thanks a lot :)
#7
< >
Showing 1-7 of 7 comments
Per page: 1530 50

All Discussions > Steam Forums > Steam Mobile > Topic Details
Date Posted: 25 May @ 5:09am
Posts: 7
Start a New Discussion

Discussions Rules and Guidelines