Unable to move Steam Guard Authenticator

All Discussions > Steam Forums > Steam Mobile > Topic Details

jairomartinezblog 17 Mar @ 1:23am

I have a new phone and i want to move the SGA to my new phone. I enter the code received by SMS and the app keeps telling me that something went wrong. I did this about 5 times with the same result. What is going on? Is someone experiencing the same thing?

< >

Showing 1-9 of 9 comments

Vault Lord 17 Mar @ 6:21am

It might be that you’re sending too much request try waiting an hour or try switching WiFi or use a hotspot!

jairomartinezblog 18 Mar @ 1:38am

i left it for what it is yesterday and tried it again today. I get the message that something went wrong and that i have to try again later. my phone is on Wifi.

cSg|mc-Hotsauce 18 Mar @ 10:58am

Make sure the date/time is set correctly on the device. Update it again if necessary, just in case.

Try again and post your results.

Alexandre 19 Mar @ 1:53am

Originally posted by Vault Lord:
It might be that you’re sending too much request try waiting an hour or try switching WiFi or use a hotspot!

God luke

Dark 19 Mar @ 2:01pm

Originally posted by jairomartinezblog:
i left it for what it is yesterday and tried it again today. I get the message that something went wrong and that i have to try again later. my phone is on Wifi.

Is it fixed or is it still doing it

StickyPawz 23 Mar @ 3:01am

I recently had this issue, moving authenticator app to new phone.

Only after using a backup code to get in, did I get a screen asking if I wanted to move my authenticator to the new device.