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So you don't have a vac ban.
It probably says something about VAC in-game, and you immediately panicked when you heard the word. You most likely have a VAC error:
https://steamhost.cn/steamcommunity_com/discussions/forum/9/2828702372991195767/
Edit: bro
If you received an in-game message, write down what it says word for word.
I'm not at home right now, but in my game, there's a red bar at the top with the word "vac"
Otherwise, there's the following:
Game ban, but that should always be visible.
Cooldown, but that has nothing to do with a VAC.
VAC error, that's actually what you most likely have.
On a different note, you said you bought a Prime account, which brings me to two questions.
A) Do you mean just "bought Prime" or did you buy an account that has Prime?
B) Is the VAC ban on the account you used to create this topic, or are you talking about a different account?
As I said, we can already rule out 3 out of 4 points, and it can't be a scam either.
If it really isn't a VAC error (which, to be honest, I still suspect), then the only option is to contact support.
They can't remove a VAC ban, but they have a better insight into your account than we normal users.
I haven't received any blocking messages, but which support should I contact from Steam?
no ban showing. even when using other things like external websites, no ban is showing. So either you got a Vac error/disconnected by Vac message or the other one, which i doubt, seeing you talking about vac, is global cooldown. Like other stated, best to read the full message.
But of course, here is the question, seeing you haven't played CS2 in the last 2 weeks, why create a thread now?