All Discussions > Steam Forums > VAC Discussion > Topic Details
Rokosovskiy 27 Jun @ 1:26pm
account hacked
Good afternoon! My name is Anatolii, I have an account in Steam under Rokosovskiy, Steam level 11! The fact is that my account was hacked. A Valve employee wrote to me with information that my account was blocked! I asked to transfer items from CS 2 to someone I know, so that they would not disappear. After fulfilling the requirements, the employee wrote that verification of my account began! After that, the account from which the employee wrote to me was deleted! Tell me, is it possible to somehow unblock the account! It had a purchased Prime status in CS2
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Aluvard 27 Jun @ 1:29pm 
It wasn't Valve employee but scammer. Follow steps 1-6 to secure your account:

1. Scan for malware https://www.malwarebytes.com/
2. Check that the email and phone number on the Steam account are still yours.
3. Deauthorize all other devices https://steamhost.cn/twofactor/manage
4. Change passwords from a trusted/clean device.
5. Generate new backup codes for your Mobile App https://steamhost.cn/twofactor/manage
6. Revoke the API key https://steamhost.cn/steamcommunity_com/dev/apikey (there should be nothing in the APIKEY)

Regarding items:
https://steamhost.cn/help_steampowered_com/faqs/view/3B6E-B322-2400-8D24

To restore missing game/s:
Last edited by Aluvard; 27 Jun @ 1:32pm
#1
Rokosovskiy 27 Jun @ 1:46pm 
This account is being verified by a Valve employee. how long will it take?
#2
Wolf Knight 27 Jun @ 1:50pm 
Originally posted by Rokosovskiy:
This account is being verified by a Valve employee. how long will it take?
that is a FAKE message. do the steps Aluvard posted NOW and secure your account. after you secure it, hit the EDIT PROFILE button and remove that fake message.


Steam support does not post messages on your profile, they don't give out warnings about pending bans, they dont give time to move stuff, they wont tell you to move stuff. Someone has enough access to the account to make changes to the profile. If you try to move any items, the trade will get cancelled and a new one created sending the items to the scammers accounts.

They do not change your name/avatar unless it violates the rules (advertising, inappropriate language,etc). Such a change would only reset it to the default settings (your steam ID for the name, the default ? avatar for the avatar). This would include an account alert that you have to click a box that says "I have read this"
Last edited by Wolf Knight; 27 Jun @ 1:52pm
#3
Rokosovskiy 10 Jul @ 2:41pm 
I had a purchased prime status in cs 2 on my account, now it's gone, is there any way to restore it?
#4
miamew3 10 Jul @ 4:34pm 
Do this to restore your prime

Originally posted by Aluvard:
To restore missing game/s:
#5
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All Discussions > Steam Forums > VAC Discussion > Topic Details
Date Posted: 27 Jun @ 1:26pm
Posts: 5
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