666 19 Jul @ 12:53pm
My account was hacked in the year 22
I want to contact Steam support regarding the game Counter Strike 2, more than 2.7 years ago my account was hacked and an unknown person played on my account in cs go, I did not have access to the account, but after its recovery I continued to play the game, but a week later I was blocked, and I could not play, I ask that I be able to pick up my skins from the inventory or I dream that my account would be unblocked, I really want to play this game, I hope for understanding support
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it does not matter who was in control of the account when it earned the ban, its permanent. you are responsible for the security of your account. click the INFO link on your profile, read it.

nothing you post is changing anything. steam support cannot assist you, they have nothing to do with game or vac bans. they dont issue them, they dont remove them, they dont investigate them.
miamew3 19 Jul @ 12:58pm 
I was not using my account when it was VAC banned. Can the ban be removed?
No. Any bans added to an account will remain regardless of who was using the account at the time the infraction occurred. Ultimately, the use and security of your Steam account are your responsibility.

While we understand this can be frustrating, we must maintain a zero tolerance policy for cheating to foster a fair game that all players will enjoy.
Originally posted by bingo bango bongo:
I want to contact Steam support regarding the game Counter Strike 2, more than 2.7 years ago my account was hacked and an unknown person played on my account in cs go, I did not have access to the account, but after its recovery I continued to play the game, but a week later I was blocked, and I could not play, I ask that I be able to pick up my skins from the inventory or I dream that my account would be unblocked, I really want to play this game, I hope for understanding support
It does not take years to recover an account, since this is your only post about it here or at all from this account, for that matter :

https://steamhost.cn/steamcommunity_com/profiles/76561199124714176/posthistory/

So if this was true, you would have recovered the account looooong ago, and THEN asked about it here, not years later.

Regardless, what was said above is true, fully available to you without even needing to ask here, by simply using the "info" button next to the red text on your profile.

As far as the skins are concerned, you don't need to "pick them up" as they are safely locked to this account and have not gone anywhere, and can still be used on any available non secure servers for the game that the ban is for.

If it was as simple as moving inventory, then cheaters would just burn through accounts and cheat and move their inventory and rinse and repeat, so that's now how it works.

You make a new account and that is how you can play the game on secure servers again.
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