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All Discussions > Bug Reports > Topic Details
No Games in Library
ISSUE
When I go to my library tab it shows I own 0 games/software. If I switch back to stable Steam and go to my library tab it shows all of my games/software.

OS
Windows 10

STEPS
• Click on Library tab

RESULT
Steam displays 0 games/software

EXPECTED
Steam displays all of the games/software I own.
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Showing 1-10 of 10 comments
Eseman 4 Aug @ 5:26pm 
Yep same here!
Here's how it looks like
https://steamhost.cn/steamcommunity_com/sharedfiles/filedetails/?id=3542344955

It's also, account dependent, I can change account and the library view goes back to normal.
I've tried deleting the /userdata/id folder but didn't work.

OS
Windows 10 22H2
Last edited by Eseman; 4 Aug @ 5:29pm
Thanks for the report. Can you look in userdata/<your accountid>/config/cloudstorage and tell me what you see in there? Filenames and sizes would be useful.
cloud-storage-namespace-1.json 43kb
cloud-storage-namespace-1.modified.json 1kb
cloud-storage-namespace-3.json 1kb
cloud-storage-namespace-3.modified.json 1kb
cloud-storage-namespaces.json 1kb

that's everything in the folder
Eseman 4 Aug @ 6:42pm 
Originally posted by philipla:
Thanks for the report. Can you look in userdata/<your accountid>/config/cloudstorage and tell me what you see in there? Filenames and sizes would be useful.

/userdata/94650134/config/cloudstorage
in bytes

(105637) cloud-storage-namespace-1.json
(2) cloud-storage-namespace-1.modified.json
(78) cloud-storage-namespace-3.json
(2) cloud-storage-namespace-3.modified.json
(29) cloud-storage-namespaces.json

cloud-storage-namespace-1.json is full of null characters
Last edited by Eseman; 4 Aug @ 6:44pm
Also experiencing this bug. Seems only switching to stable will fix it.

Tried clearing download cache and html, resetting storage path, signing out and in, completely uninstalling, and regenerating sharedconfig.vdf.

OS
Arch Linux 6.15.9-arch1-1
Eseman 4 Aug @ 10:45pm 
I fixed it by deleting the contents of "cloud-storage-namespace-1.json" while having Steam open and then restarting Steam.
My shelves got deleted tho. :orccaptain:
If anyone who is still experiencing the problem is so inclined, could you email me the contents of that directory? My username @valvesoftware.com.
Email sent. Eseman's fix also worked for me. I deleted the cloud-storage-namespace-1.json file and and restarted steam and it was fine
Last edited by Slapnuts; 5 Aug @ 1:14pm
Eseman 5 Aug @ 1:13pm 
Originally posted by philipla:
If anyone who is still experiencing the problem is so inclined, could you email me the contents of that directory? My username @valvesoftware.com.

I should've saved a copy of that, sorry. But I need to correct my original post.
I didn't delete the whole /userdata/id folder (I had to check my recycle bin)
I deleted the most recent modified files in /user/id/config/ (Stable->to beta)
localconfig.vdf, licensecache, shortcuts.vdf, /librarycache/ and /grid/.
I never deleted /cloudstorage/ because it wasn't recently modified when I changed from stable to beta to make the error appear.

If its helpful, I used a hex editor on "cloud-storage-namespace-1.json" and the characters in the whole document were null bytes. Like the highlighted image on this stackoverflow post
(https://stackoverflow.com/questions/32624150/trim-not-working-on-null-characters)
All 105637bytes were null. All of the other files had a correct format, starting with "[" and ending in "]".
philipla 5 Aug @ 3:53pm 
All null bytes in the file is consistent across every example I've seen. The next client beta (should be today) will have a fix for loading that file. I'm still trying to figure out why only zeroes are being written in the first place.
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