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Pelimatic 7 Oct, 2024 @ 7:09am
Steam Recording on Linux: "Unable to retrieve clip information (2)" error when trying to export a clip
I get the error in the title when trying to export a clip, and no clip gets exported. This happens regardless of the clip's duration. The video plays back just fine in Steam, and the problem is just with exporting clips from the video.

System info and Steam runtime diagnostics included below. I don't know of there's a way to get log output for the recording itself, so I don't have that here.
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Showing 1-15 of 25 comments
Pelimatic 7 Oct, 2024 @ 7:10am 
System: Kernel: 6.11.2-350.vanilla.fc40.x86_64 arch: x86_64 bits: 64 compiler: gcc v: 2.41-37.fc40 Desktop: GNOME v: 46.5 Distro: Fedora Linux 40 (Workstation Edition) Machine: Type: Desktop Mobo: ASRock model: X570 Taichi serial: <superuser required> UEFI: American Megatrends v: P5.60 date: 01/18/2024 Battery: Device-1: hidpp_battery_0 model: Logitech MX Keys Wireless Keyboard charge: 55% (should be ignored) status: discharging CPU: Info: 8-core model: AMD Ryzen 7 5800X3D bits: 64 type: MT MCP arch: Zen 3+ rev: 2 cache: L1: 512 KiB L2: 4 MiB L3: 96 MiB Speed (MHz): avg: 1850 high: 3607 min/max: 550/4550 boost: enabled cores: 1: 550 2: 3247 3: 3598 4: 3600 5: 550 6: 550 7: 550 8: 3607 9: 3500 10: 3599 11: 3504 12: 550 13: 550 14: 550 15: 550 16: 550 bogomips: 108800 Flags: avx avx2 ht lm nx pae sse sse2 sse3 sse4_1 sse4_2 sse4a ssse3 svm Graphics: Device-1: AMD Navi 31 [Radeon RX 7900 XT/7900 XTX/7900M] vendor: Sapphire PULSE driver: amdgpu v: kernel arch: RDNA-3 bus-ID: 0f:00.0 Device-2: Realtek Streamplify CAM driver: snd-usb-audio,uvcvideo type: USB bus-ID: 5-3:3 Display: wayland server: X.Org v: 24.1.3 with: Xwayland v: 24.1.3 compositor: gnome-shell driver: dri: radeonsi gpu: amdgpu resolution: 1: 2560x1440~240Hz 2: 2560x1440~75Hz API: OpenGL v: 4.6 vendor: amd mesa v: 24.1.7 glx-v: 1.4 direct-render: yes renderer: AMD Radeon RX 7900 XT (radeonsi navi31 LLVM 18.1.6 DRM 3.59 6.11.2-350.vanilla.fc40.x86_64) API: EGL Message: EGL data requires eglinfo. Check --recommends. Audio: Device-1: AMD Navi 31 HDMI/DP Audio driver: snd_hda_intel v: kernel bus-ID: 0f:00.1 Device-2: AMD Starship/Matisse HD Audio vendor: ASRock driver: snd_hda_intel v: kernel bus-ID: 11:00.4 Device-3: Focusrite-Novation Scarlett Solo 4th Gen driver: snd-usb-audio,usb-storage type: USB bus-ID: 3-5:4 Device-4: HP HyperX Cloud Alpha Wireless driver: cdc_acm,hid-generic,snd-usb-audio,usbhid type: USB bus-ID: 5-1.4:7 Device-5: Realtek Streamplify CAM driver: snd-usb-audio,uvcvideo type: USB bus-ID: 5-3:3 API: ALSA v: k6.11.2-350.vanilla.fc40.x86_64 status: kernel-api Server-1: JACK v: 1.9.22 status: off Server-2: PipeWire v: 1.0.8 status: active Network: Device-1: Intel Wi-Fi 6 AX200 driver: iwlwifi v: kernel bus-ID: 05:00.0 IF: wlp5s0 state: down mac: <filter> Device-2: Intel I211 Gigabit Network vendor: ASRock driver: igb v: kernel port: f000 bus-ID: 07:00.0 IF: enp7s0 state: up speed: 1000 Mbps duplex: full mac: <filter> Bluetooth: Device-1: Intel AX200 Bluetooth driver: btusb v: 0.8 type: USB bus-ID: 3-2:2 Report: btmgmt ID: hci0 rfk-id: 0 state: up address: <filter> bt-v: 5.2 lmp-v: 11 Drives: Local Storage: total: 3.64 TiB used: 1.92 TiB (52.8%) ID-1: /dev/nvme0n1 vendor: Samsung model: SSD 990 PRO 4TB size: 3.64 TiB temp: 45.9 C ID-2: /dev/sda model: Scarlett Welcome Disk size: 192 KiB type: USB Partition: ID-1: / size: 3.64 TiB used: 1.92 TiB (52.8%) fs: btrfs dev: /dev/dm-0 mapped: luks-765cb1ef-1195-42ea-a526-06f1e57c6cbc ID-2: /boot size: 973.4 MiB used: 410 MiB (42.1%) fs: ext4 dev: /dev/nvme0n1p2 ID-3: /boot/efi size: 598.8 MiB used: 19 MiB (3.2%) fs: vfat dev: /dev/nvme0n1p1 ID-4: /home size: 3.64 TiB used: 1.92 TiB (52.8%) fs: btrfs dev: /dev/dm-0 mapped: luks-765cb1ef-1195-42ea-a526-06f1e57c6cbc Swap: ID-1: swap-1 type: zram size: 8 GiB used: 2.9 MiB (0.0%) dev: /dev/zram0 Sensors: System Temperatures: cpu: 37.0 C mobo: 37.0 C gpu: amdgpu temp: 60.0 C Fan Speeds (rpm): fan-1: 573 fan-2: 0 fan-3: 954 fan-4: 513 fan-5: 516 fan-6: 2393 fan-7: 500 gpu: amdgpu fan: 752 Info: Memory: total: 32 GiB available: 31.26 GiB used: 10.9 GiB (34.9%) Processes: 502 Uptime: 9h 19m Init: systemd target: graphical (5) Packages: 36 Compilers: gcc: 14.2.1 Shell: Zsh v: 5.9 inxi: 3.3.34
#1
Pelimatic 7 Oct, 2024 @ 7:14am 
The Steam Runtime Diagnostics output was too long to paste here, so I put it in a pastebin instead: https://privatebin.net/?346b09dadf1c5548#HqcVTd2GzAq69STxLvc6hbijQhKt62YXi4BGrVssySwr
#2
Pelimatic 7 Oct, 2024 @ 7:21am 
And here are my settings for Steam Recording: https://imgur.com/a/8ZtI8cq
#3
Lou 7 Oct, 2024 @ 1:12pm 
Same here. The playback never worked but I could export videos, since latest update I cannot export anything ("Unable to retrieve clip information (2)")

When I export an already made clip, it exports another clip (always the same one) and it's laggy :(
#4
THICC THIGH THOT GUY 7 Oct, 2024 @ 8:04pm 
also getting same problem, every 2nd exported clip and onwards is just a repeat of the first. Only closing and re opening steam resets it. But for 1 export then same issue again.
#5
Pelimatic 9 Oct, 2024 @ 1:01pm 
Looks like I posted this in the wrong subforum since there's one specific to Steam Recording, so I made a new thread there.
#6
Georgi 6 Nov, 2024 @ 10:31am 
I have the same problem. Export to Steam does not work, export to file gives the error "unaible to retlive clip information (2)", BUT uploading a small video to the network works (share link).

Win 10, but old GPU
Last edited by Georgi; 7 Nov, 2024 @ 10:53am
#7
Pelimatic 6 Nov, 2024 @ 10:35am 
Originally posted by Georgi:
I have the same problem. Export to Steam does not work, export to file gives the error "unaible to retlive clip information (2)", BUT uploading a small video to the network works (share link).
Fedora and an AMD card? If so, install the mesa-freeworld packages: https://rpmfusion.org/Howto/Multimedia
#8
Rayan.Assassin1 6 Nov, 2024 @ 10:49am 
Man I was excited to try this out only to get this error message as well
#9
omgekeerde 6 Nov, 2024 @ 11:02am 
i
#10
Player 7 Nov, 2024 @ 7:47am 
I have the same problem except I'm on Windows.
#11
󠀡󠀡 8 Nov, 2024 @ 5:36pm 
Same for me in the stable branch. Cant export the cs2 clip, but can upload it to a friend. I tried to record in dayZ and only get a tiny black screen file with 0:00 duration.
#12
Soul 9 Nov, 2024 @ 7:10pm 
Same issue on Windows 10, was really hoping to save this Teardown run to share.
#13
Neirn EasySkins com 15 Nov, 2024 @ 7:49am 
Originally posted by Taistelujaska:
I get the error in the title when trying to export a clip, and no clip gets exported. This happens regardless of the clip's duration. The video plays back just fine in Steam, and the problem is just with exporting clips from the video.

System info and Steam runtime diagnostics included below. I don't know of there's a way to get log output for the recording itself, so I don't have that here.
#14
27LIEF 16 Nov, 2024 @ 8:49am 
I was having this problem on the stable client of Steam, but after switching to the Beta Client it seems to be working as intended now.
Now only exporting the file to the computer works really fine, getting the link to share is quite unstable, sometimes it shows the link to copy, sometimes not.
#15
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Date Posted: 7 Oct, 2024 @ 7:09am
Posts: 25
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