"There was an error retrieving the save file for this game"...

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Giant Multiplayer Robot MRobot

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Lanardo 13 Aug, 2014 @ 1:02am

"There was an error retrieving the save file for this game"...

I'm getting a GMR client error - "There was an error retrieving the save file for this game. Please see the debug logs for more information and contact support"
Debug log for two successive attempts at downloading save game:

--------------- 8/13/2014 | 12:52:35 AM ---------------
ICSharpCode.SharpZipLib.GZip.GZipException: Error GZIP header, first magic byte doesn't match
at ICSharpCode.SharpZipLib.GZip.GZipInputStream.ReadHeader()
at ICSharpCode.SharpZipLib.GZip.GZipInputStream.Read(Byte[] buffer, Int32 offset, Int32 count)
at System.IO.Stream.InternalCopyTo(Stream destination, Int32 bufferSize)
at CivSaveLib.Compresion.DecompressBytes(Byte[] compressedBytes)
at GmrClient.Models.GameModel.DownloadSaveFile(Boolean showProgress)

Downloading save file

--------------- 8/13/2014 | 12:52:40 AM ---------------
ICSharpCode.SharpZipLib.GZip.GZipException: Error GZIP header, first magic byte doesn't match
at ICSharpCode.SharpZipLib.GZip.GZipInputStream.ReadHeader()
at ICSharpCode.SharpZipLib.GZip.GZipInputStream.Read(Byte[] buffer, Int32 offset, Int32 count)
at System.IO.Stream.InternalCopyTo(Stream destination, Int32 bufferSize)
at CivSaveLib.Compresion.DecompressBytes(Byte[] compressedBytes)
at GmrClient.Models.GameModel.DownloadSaveFile(Boolean showProgress)

Downloading save file

Any ideas on what's going on here and how we can fix our game? Thank you.. This service is great and I'm hoping it can continue to work for us!

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Showing 1-7 of 7 comments

Kavalor 13 Aug, 2014 @ 2:05am

I have the same this morning so I guess ut is serverside . Will probably be in the afternoon in Europe before we have further information.

ayubalugu

13 Aug, 2014 @ 2:16am

I am getting the exact same error when trying to download the save file through the GMR desktop client. The debug log also looks the same.

However, I can still download the save file from the GMR website, play my turn and then UPLOAD through the GMR desktop client (or the GMR website) without any problems. At least we have a workaround for the time being.

Last edited by ayubalugu; 13 Aug, 2014 @ 5:44am

Kavalor 13 Aug, 2014 @ 2:29am

Was in ahurry this morning so I did not check the workaround . Thx for the Info ayubalugu

Drib 13 Aug, 2014 @ 5:28am

Same problem here. I can get the file from the site but not the client. Workaround works, but it's fairly inconvenient.

Edit: Notably it seems like I can submit turn through the client without any problem.

Last edited by Drib; 13 Aug, 2014 @ 5:29am