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I like Helen but I am not completely sure about this. All I see on these forums and Helen's groups is that they complain about her not taking a look at their appeals at all. I have never heard this much complains about other admins not taking a look but the percentage of Helen not responding to appeals are incredibly higher than rest of the admins. She seems like a very inactive admin at this point. She was very active at one point but doesn't seem like she is anymore. Perhaps they might want to hand the appeals over to a more active admin.