STEAM GROUP
TF2 Outpost by Fanbyte
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STEAM GROUP
TF2 Outpost by Fanbyte
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jeebs 10 Feb, 2016 @ 9:44pm
Whats the policy with refunding items?
I recently sold something on Outpost for pure, the item was a pro collectors babys face blaster team shine tornado.
in the ad you can clearly see the item and i also note the sheen and effect in which the item is.
the buyer after a couple days has contacted me asking if it was possible to get a refund on the item for 1, becuase they didnt like it being a collectors and 2, because they "thought" the sheen was deadly daffodil (which they admitted it to being their mistake).
the ad i posted is very clear on what the item was. i've also taken a screenshot of the conversation with this user.
i'm pretty sure that i shouldnt have to give this user a refund but i wanted to make sure my knowledge of the rules is correct.
am i under Outpost rules obligated to give a refund?
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Showing 1-5 of 5 comments
Nooge 10 Feb, 2016 @ 9:45pm 
Outpost can't force users to give a refund, it's up to the item holder. You are not obligated to give refunds.
Last edited by Nooge; 10 Feb, 2016 @ 9:46pm
#1
jeebs 10 Feb, 2016 @ 9:46pm 
so im under no obligation to give this person a refund?
will this effect trading negatively for me?
#2
Nooge 10 Feb, 2016 @ 9:47pm 
You are not obligated, it will not affect your trading negatively.
#3
jeebs 10 Feb, 2016 @ 9:48pm 
ok, thank you for your reply :)
#4
Sudden 18 Feb, 2016 @ 10:04am 
Originally posted by Nooge:
Outpost can't force users to give a refund, it's up to the item holder. You are not obligated to give refunds.
And Steam's policy is the same too. All trades are final.
#5
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Date Posted: 10 Feb, 2016 @ 9:44pm
Posts: 5
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