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https://support.steampowered.com/kb_article.php?ref=2347-qdfn-4366
Your TF2 Outpost account will most likely be banned. When you have complete control over your account once again, refer to this: https://steamhost.cn/steamcommunity_com/groups/tf2outpost/discussions/0/558747922562007365/
Note: You will need to screenahot your support ticket and include it with your appeal.
It is just further documented proof that you have access to your account.
Any tickets from you can be viewed online.
https://support.steampowered.com
Your email is mainly for notifications.
You will get notified through email if:
You have sent a ticket.
Example: http://imgur.com/USCPkCb
You have replied to your ticket.
Example: http://imgur.com/TAieIzv
A staff member has replied to the ticket.
Example: http://imgur.com/dBHReKY