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As you sent this as a regular user report, then I will handle it as such.
While we do give people leeway to offer or charge what they want, we do expect you to be realistic in your approach. Thus, a 1 key item that you are asking 2 keys for would be deemed acceptable. However, asking 20 keys for a 2 key item, 10 times over its value, it not fair market value in anyone's book.
To make your comparison, sure you can open a store and charge $20 for a can of soda. Chances are, your store would be closed as soon as you ran out of money to pay the bills since no one would be crazy enough to buy at your prices. In addition, take it to the extreme, in a calamity, overcharging for standard items would most likely result in jail time as price gouging. If you do not feel that asking 20 keys for a 2 key item is not unrealistic, then we can both agree to disagree.
Thus, as I stated, you sent this in as a standard user report, of which came across my desk, thus I am answering it the same I would regardless of who charges you what (in reference to what ZAM charges you per month).
As you did wish to state our rules, be mindful of what it says at the very bottom of the page:
"Note: Most rules are common sense and it would therefore be impossible to list all the things you could do to get yourself banned. This page is not acting as a complete list of bannable offenses — it instead aims to clear up some confusion about those rules that may not be obvious. All moderators and admins have the power to close trades as they see fit (with reason, of course). No ranks exempt you from the site rules. Users with premium status will not be refunded any duration of time lost if banned. Permanent bans will result in permanent revocation of premium status."
Before I conclude this, as I look over past comments you have made, and been banned for, you yourself have called people sharks and other such colorful names for charging more than what you perceive an item to be worth, and I offer this as a prime example - http://outpost.gg/ts/i61yxc.png
Thus, while I do appreciate your opinion on the matter, as a User Report, this matter is now closed. Should you wish to pursue this any farther, I would recommend you contact Sneeza directly, or bring it to our forums which are handled by our Senior Admin Staff. Thank you.
Since, clearly admin Toughsox made it clear he does not have the authority to speak on behalf of Zam Network LLC. I am putting this into further action to get a definitive answer.
First of all, lets make things clear.
To address that issue above, lets look at the steam market. - https://steamhost.cn/steamcommunity_com/market/listings/440/Earbuds
The current price of earbuds ranges from - $8.39 (Page 1) - $400.93 (Page68) - as of date 06/06/2015. The outliers which are not selling steam where all your information is obtained from does not close the trades by the reason "unrealistic trade"
The price set dictated by your employee under the alias Toughsox and VioxDe have infact violated your own Terms of service under. Section 13 Miscellaneous.
[1]
So, to end this matter of the above selling items called earbuds at 20 keys is acceptable and in no way breach of Zam Network LLC's Terms of Service or Rules. Since, the price 2 keys is infact obtained from bacpkac.tf a 3rd party beneficiary into this matter.
However, your employee Toughsox did mention the below:
This might be true please do explain me the correct reason as to why this trade was closed under "Unrealistic Trade". I do believe the term unrealistic trade would define between two users of your site who are engaging in trade, but not an admin or an employee of Zam Network LLC advocating price manipulation. We all do like to live in a world where we can make our own rules, but it seems your employees are trying to break your own terms of service once again denying a user who has not broken any rules in that particular trade by setting a perfectly reasonable price.
The following necessary quote which goes to show your employee/admin was unable to understand my concern when he stated the below.
My expression of prices on tf2 has nothing to do with my report, it has to do with your employee/admin supressing my basic need for using your platform to trade my own items at my own terms of price. If I knew that you would not be providing a fair and just trading ground for your users I would not have invested into your company (do mind under corporate and business law your terms of refunds and no warranties does nullify itself in this situation. Where the business or entity cannot deliver of what standard they have set out to provide their users).
Like, I did mention in my previous ticket please do take this matter seriously and with diligence and I am expecting a "representative" of Zam Network LLC to contact me.
Plus when Zam Network LLC "preteneds" to be a legal binding business who takes your money, you need to "pretend" to write in that manner.
And that would be that this derogatory complaint is pretentious, you do no more than hide avaricious intent with a vast vocabulary, yes you may counter me by further divulging your argument but in reality this isn't a matter of injustice or an exposition of exploitation but rather a response of indignant intolerance.
In a more intelligible and short response, just let it go, this will cause nothing more than unnecessary conflict.
You can further more complain and counter how illegal it is of them, but it will in a most likely case do you no good.
Don't mistaken this for an attack, this is merely a response to your complaint.
This is not a derogatory complaint, it is mere bringing into attention, how double standard and rudimentary their staff/administartion is. They cannot just do what they please. As I mentioned, tf2op is a platform for trade not a price regulatory according to their terms of service. Without any violation, my trade should not have been closed. Which they have done in the past aswell.
By the response I received I am under the impression that the staff regulates the prices aswell and if by doing so, when involving peoples money. They possess what is called "insiders information". If this platform provides people to safely trade, do you see my point how their manipulation on prices can affect in individual losses and damage of personal wealth. If it claims to be a legitimate business. Hence, this becomes more of a suggestion/complaint.
Take it the way you want. Legally they are obliged to follow fair trade practices, even though they have defined their own terms and services. In the eyes of law, legislation > "company defined rules".
Like I said this was only meant for the higher admins + the proprietary of Zam Network LLC as it Toughsox suggested it to be.
http://www.tf2outpost.com/search/248251444
Admins have a job to provide a safe and fair environment for users to share their items in and common sense dictates that your trade was anything but fair. While TF2 Outpost is a free market that doesn't mean it's also a free market for sharks to thrive in.
If you want an official answer (although you will get the same answer that you've been told numerous times) then contact ZAM directly.
Also no rants:
https://steamhost.cn/steamcommunity_com/groups/tf2outpost/discussions/0/558755530343215312/