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Shmevin 11 Nov, 2014 @ 3:29pm
Appeal Prioritization
Is there a certain order in which appeals are dealt with? Are tickets that are easy to deal with approached first, or possibly the oldest tickets get responses? I know that there are several hundred/thousand tickets that staff members have to deal with, and that I should be patient when it comes to waiting for a response. However, it has been 3 months since Garry had posted on my ticket, so it makes me wonder when I could possibly get my next response.
Last edited by Shmevin; 11 Nov, 2014 @ 3:29pm
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Nooge 11 Nov, 2014 @ 3:30pm 
Theres no estimated time for tickets to be answered. Tickets are answered depending on the availability of the admin assigned, there is no prioritization.
#1
Shmevin 11 Nov, 2014 @ 3:53pm 
Thank you for your reply, but either I didn't understand you or you misunderstood my question. My question wasn't a matter of how much time an admin takes out of his schedule to deal with appeals. I was wondering if certain tickets are handled faster and therefore responded to first, or if complicated cases are put on standby until other cases have been dealt with.
#2
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Date Posted: 11 Nov, 2014 @ 3:29pm
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