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Edit 2: Filed a support ticket with the information as well, if this thread is still alive if I get a reply, i'll update my post for people's future reference
It is very frustrating to try and get help with bugs and issues on outpost if tickets are closed without any kind of reply, especially since they are the only form of communications that can be had with outpost staff if a user is banned from the website.
If this leads to my suspension from the group or site for not using the support ticket system in the intended way, then so be it. If the system isn't going to be fixed, and staff aren't interested in communicating with users who are trying to assist in getting this bug resolved, then it seems a pretty pointless exercise to allow users to even try to re-appeal.
Edit: Added Wiki and told him about the problem and he's been genuinely helpful and friendly about the issue. Seems some of the staff do care after all!
Edit 2: Ticket I submitted last night which I asked to be reassigned to Toughsox was once again closed with no reply. Currently talking to Wiki about getting in touch with Toughsox directly in order to try and solve the problem. Proof - http://i.imgur.com/EmlyuVi.png