If your account was hijacked, in most cases your email address on that account will have been changed. Steam will send you an email informing you about the change:



If you receive that email even though you did not change anything, then click "use this account specific recovery link" to lock your account, to prevent the hijacker from doing anything harmful with it.









If you had email verification instead of mobile authentication, you will see this instead:










Afterwards, you can then contact Steam Support.

If you are unable to lock your account, do not panic. Skip to the next step.

Begin the process of contacting Steam Support

  https://steamhost.cn/help_steampowered_com/en/wizard/HelpWithLoginInfo?accountsearch=1&issueid=408&reset=1

You will see this:



Enter your account login name, which the hijacker cannot change.

Then click "I'm not a robot". You will be required to do the CAPTCHA.

If the CAPTCHA keeps giving you an error, try one of the following:

• Try using another browser/device on recovering the account.
  
• Disable extensions on the browser.
  
• Make sure you're not using any proxies/VPNs when doing the recovery process.
  
• Enable Pop-Ups site permission
  
• Refresh it multiple times.

If none of the above suggestions work, please comment below with the Reference ID.

Steam will now ask you how you want to reset your password. If you have Steam Guard mobile authenticator enabled on your account, they will ask you if you want to reset with that.

As most hijacked accounts do not use the mobile authenticator, most of you who are using this guide will not see this section. Feel free to scroll to the next step.

But if Steam does ask you if you want to reset using the mobile authenticator, click on "I no longer have access to my Steam Guard Mobile Authenticator".

Next, if you have entered a phone number on Steam, Steam will ask you if you want to reset your password through SMS verification.

Hijackers will commonly change your number or remove them, so if you see this part, click on "I no longer have access to this phone number".

Next, Steam will ask if you want to reset your password by sending verification code to your email address.

Assuming that the hijacker has changed your email address (which happens a lot), click on "I no longer have access to this email address".

Now, Steam will ask you to enter your account's password.

In most cases your password will have been changed by whoever hijacked your account, so click on "I forgot my password".

Now you will finally reach the page that allows you to contact Steam Support regarding recovering your stolen account.

Fill in all the relevant information that you think will help you recover your account.

Things that are necessary:

• Your current contact email address.
  
  
• Proof of ownership. This can either be the payment method that you used to purchase games/Wallet funds and/or the retail CD key(s) that you have activated on your Steam account.
  
  Please check here to see what constitutes "proof of ownership".

And remember, in your words to Steam Support, try to be polite! After all, nobody wants to help someone who is rude.





If the information matches yours, proceed to verify your card. Otherwise, click "I no longer have access to this card anymore" at the bottom.

Click "Send" after you are done.

Now you wait for Steam Support to respond to you. There is not a fixed amount of time for Steam Support to respond, it depends on how many tickets they have to handle. All I can advise is to be patient.

You may check the current Steam Support statistics and average response times here:

  https://steamhost.cn/stats/support

As a reminder, if you get CAPTCHA issues, try one of the following:

• Try using another browser/device on recovering the account.
  
• Disable extensions on the browser.
  
• Make sure you're not using any proxies/VPNs when doing the recovery process.
  
• Enable Pop-Ups site permission
  
• Refresh it multiple times.

I hope that this guide has aided you in the process of recovering your account. Good luck, and check out the following guides to help you make your account more secure, as well as learn about current scams:
https://steamhost.cn/steamcommunity_com/sharedfiles/filedetails/?id=177244559
https://steamhost.cn/steamcommunity_com/sharedfiles/filedetails/?id=784477482

The information provided within this guide was obtained from the Steam Support self-help site.

Most of the screenshots were taken and edited by me. Other miscellaneous images were provided by UniQ, GREY, Cohih and various Steam community moderators. The guide design was inspired by Aevoa. Captcha issue solutions provided by Yoskazwa.