This guide was created as an all-encompassing response for when someone asks how they can contact Steam Support.

• need to recover your account
  
• lost your Steam Guard mobile authenticator
  
• have an issue with a community or discussions ban
  
• have an account-related issue or query
  
• have a problem with your Steam Wallet code
  
• have a problem with your payments and transactions
  
• have problems with the Steam client

• have a VAC ban or a game ban and wish to contest it
  
• have a non-Steam related problem (that includes game-specific problems)

If you need to contact Steam Support in order to recover your account, go here:

  Help with account stolen

For a more in-depth guide and step-by-step instructions, please see:
https://steamhost.cn/steamcommunity_com/sharedfiles/filedetails/?id=1126288560

If you need to contact Steam Support due to losing your Steam Guard mobile authenticator, go here:

  Help with login info (lost mobile authenticator)

For a more in-depth guide and step-by-step instructions, please see:
https://steamhost.cn/steamcommunity_com/sharedfiles/filedetails/?id=1126338995

If you need to contact Steam Support to discuss your ban on the Steam Community, go here:

  "My current bans"

And respond to the ban message, or click the link in the ban message to contact Steam Support.


Alternatively, go here:

  Help with community

To prevent any future bans, please familiarize yourself with the Steam Community guidelines:

  Rules and Guidelines For Steam

https://steamhost.cn/steamcommunity_com/sharedfiles/filedetails/?id=143962136

If you need to contact Steam Support for any other issues pertaining to your account, go here:

  Help with account data question

If you need to contact Steam Support for assistance with your Steam Wallet code, go here:

  Help with damaged wallet code

For a more in-depth guide and step-by-step instructions, please see:

  How to Send Wallet Codes For Steam Support

If you need to contact Steam Support due to issues with your payments and transactions,choose one of the below two options:

  Help with failed purchases

  Help with unknown charges

For a more in-depth guide and step-by-step instructions, please see:

  "An unexpected error has occurred. Your purchase has not been completed."

  Payment Disputes and Chargebacks

If you need to contact Steam Support due to issues with the Steam Client, go here:

  Help with Steam client

If your issue was not covered in the above sections, then you most likely do not need to contact Steam Support.

In that case, you should post on the Steam Community Discussions instead:

  Help and Tips forum

  Game forums (search for your game)

If your account received a VAC ban, know that the VAC ban will never be removed through Steam Support. If it was a false positive, the VAC ban will automatically be revoked once the error is discovered.

If your account received a game ban, please contact the game's developers.


Other guides which may help you:
https://steamhost.cn/steamcommunity_com/sharedfiles/filedetails/?id=1126993597
https://steamhost.cn/steamcommunity_com/sharedfiles/filedetails/?id=402492882
https://steamhost.cn/steamcommunity_com/sharedfiles/filedetails/?id=784477482
https://steamhost.cn/steamcommunity_com/sharedfiles/filedetails/?id=1082209554