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If you can't play online, you're probably running Steam in "offline mode." Restart steam in "online mode" and try again.
Make sure you have the SAME ACCOUNT in the game as on the website! If you're using two different accounts, then obviously the shift codes were sent to the other one.
Try a WIRED connection from your PC to your router, instead of wifi. Wifi is generally less stable AND slower because it has extra steps (and extra bottlenecks) translating from the wired signal on the router to the wifi and back to wired inside your PC again.
Hope that helps.