There are crashes when starting the game.

• Disabling other large mods and mods that make land-edits to Skyrim's world may help resolve the issue. Remember that this means progress and stats in those mods will be lost when saved with them deactivated. If the deactivated mod(s) contain scripts, this may cause further issues during the playthrough as mentioned in the "WARNING" section on the mod page. Always keep a backup save before attempting to find the problem mod.

There are crashes when upgrading to a new version.

• This is likely due to script updates made to objects in a cell that the player is currently in upon loading the saved game. A solution is to either try to load that saved game repeatedly until it works or to load a different save first then load the desired save.

There are random crashes or there are crashes when trying to enter an interior added by M2.

• Lowering graphics settings may also help resolve frequent crashes. CTDs may be related to low system resources such as RAM and video card RAM.
  
• In addition to the above, ENB and high resolution texture packs place added stress on the system. Temporarily disable them one at a time to determine if they're the cause.
  
• Sometimes the only solution is to play M2 on a new character. An explanation is given in the "WARNING" section at the top of the mod page's description.

Characters can't be spoken to and the message "This person is busy." appears.

• The only known solutions besides playing from a new, clean save with few script-intensive mods activated is to do one or more of the following:
  
  • Sprint into the problem NPCs to cause them to stagger and jumpstart the scene.
    
  • Disabling and then enabling the characters with this message through the console.
    
  • Leave a room and immediately reenter.
    
  • Adjust SMSkyrim.esp in Skyrim's load order.
    
  • If an audio device is not connected, scenes will not function properly.
    
  • Manually advance the scene/conversation that the characters are supposed to have by using the Resource ID document from the User Resources package in the Supplementary Materials guide and entering the appropriate console commands.

Voices for new NPCs are too low or high.

• The majority of the recorded lines in M2 have been edited to be on the same audio level as those in vanilla Skyrim. Enabling Loudness Equalization for your computer's main playback device will improve Skyrim's dialogue volume and level the new NPC dialogue automatically (search online for instructions on how to enable this based on your operating system). Note that Loudness Equalization may amplify environment sounds to various levels.

The first quest is not added to the journal and other M2 content is missing.

• Try the following to determine the problem:
  
  • Make sure SMSkyrim.esp and SMSkyrim - Compressed.esp are present and activated; adjust SMSkyrim.esp and SMSkyrim - Compressed.esp in Skyrim's load order if desired.
    
  • Ensure that the SMSkyrim.bsa and SMSkyrim - Compressed.bsa are present.
    
  • In-game, test to see if the town of Jonestead exists by entering "cow SMSJonestead 0 0" into the console; if the command fails, consider reinstalling M2.

Lilith travels to a location other than The Frozen Hearth in Winterhold.

• The cause of this issue is unknown, but may be related to the mod "My Home is Your Home" (see the Compatibilities guide). To fix the issue manually, enter The Frozen Hearth and enter the following into the console ('xx' = SMSkyrim.esp's load order/form ID):
  prid xx061F09
  MoveTo Player
  prid xx029944
  MoveTo Player
  evp

Can ___ be saved?

• No, this character cannot be saved.

Where is Dimitri and his ship?

• Finding Dimitri and his ship becomes possible upon completing the quest SMSMQ12 - Void as an optional, side objective. To start the final quest, visiting him will be necessary. If SMSMQ15 - Defiance is completed without having visited him, either wait for a courier to deliver a message or speak to the innkeeper in Dawnstar's Windpeak Inn. After receiving a note from either source, read it to allow the rowboat on the east coast of Dawnstar to be activated, leading to Dimitri's ship.

What are the solutions to the crystal arrays?

• There are diagrams of the proper alignments scattered on the same floor as the crystal arrays in-game. The Walkthrough (PDF format) included in the User Resources package from the Supplementary Materials guide contains all the diagrams.

Are the new outfits available to be downloaded separately?

• All new outfits in the mod, except for Tarrius's outfit, were designed by other authors; links to the outfits are listed in the "Credits" section of the Supplementary Materials guide.

The Euphoria Palace main lobby on the first floor has no lighting.

• This is caused by certain ENB setups. Disabling the "sun" ornament will fix the lighting. Do this by entering the following into the console ('xx' = SMSkyrim.esp's form ID/load order ID):
  prid xx025698
  disable

How can maids be assigned to custom locations?

• This feature is available after completing the quest SMSMQ06 - Love and Peace. Ask a maid to follow and travel to the custom location. Once inside, ask the maid to start working there and then dismiss her as a follower so she can begin her work routine.

A specific NPC is left in the maid management system after being fired or removed due to story reasons.

• NPCs in M2 use the vanilla follower system when necessary. There are no safeguards for changes made by mods that alter how followers function. It's recommended to avoid using these mods' functions to force M2 NPCs to follow/leave.