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I recommend getting the Quay Upgrade Tool mod. It will let you reverse directions similar to how roads work.
https://steamhost.cn/steamcommunity_com/sharedfiles/filedetails/?id=2071210858
Here's a screen of the issue: https://gyazo.com/b3b850c1431d4144ed1747d1679e4325
https://steamhost.cn/steamcommunity_com/sharedfiles/filedetails/?id=2051803043
They also need a reason to use the quay. Think of it like a path in that way. Mine run along build up areas with a path connecting the road to the quay every 20-30 units. That gives citizens a bunch of places to get on and off the quay, and as the quay is a little faster than paths and sidewalks, they use it instead of walking along the road.
Any idea what the reason might be?