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have you tried resizing your thumbnail. thumbnail pic should be less than 1MB and equal or less tan 1000 x 1000px.
if not that, another is to delete the meta file in the custom folder, boot up the game to let it make a new meta file.
Thanks for your help
1: Create your character
2: Put it in the custom folder
3: Add a thumb dot png file in the content folder, it will be the workshop thumbnail (as said above the picture needs to be small enough in terms of resolution, otherwise you'll have the same problem as i had)
4: Upload by the game
5: If the game asks for workshop terms accept them and try to upload again