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Maybe you downloaded an older version? I just checked and noticed that I marked the latest release as a prerelease which makes it a bit less obvious. I just fixed that. Older versions won't work with Stellaris 3.* because something changed in the syntax of the save files
If that is not it, you can try running the dashboard from the command line, (assuming windows) you run cmd.exe and then "C:\path\to\your\dashboard\parse_saves.exe". This should stay open, so you can copy-paste any error message.
Lastly, feel free to send me a save file (or mutliple) to blubblubblobb@gmail.com and I will check if it is a bug in the application I can reproduce
So there should be two executable files, the dashboard.exe is the main one you want run while playing. It reads all new files (and only new ones created while it is running) in the background and hosts the dashboard. The parse_saves.exe is just needed if you want to reread all existing files, for example when you have an existing game