ARK: Survival Evolved

ARK: Survival Evolved

TheOldestWorld
 This topic has been pinned, so it's probably important
Tjoepapke  [developer] 17 Sep, 2016 @ 6:09am
Do you have Crash reports?
First of all,

this page will contain :

- crash reports
- load problems
- reasons
- solutions
- possibilities

The most important part, where did you crash ? (ingame, loadingscreen, ext...)
If have an crash report. what did you get on the first 5 lines of a windowed report crash
or did you get some interface ark report.

THERE ARE 3 main crashes

- video crash

- server crash

- mod crash

Those crashes can be complicated.
Can and can not interact with each other.


if you have some problems with running this mod on your server plz add your comments/quests/rage on this page and i will help you from the moment that i read it.

- On this page you will find solutions and problems for servers that can't run this map .
- Main bug/crash reports.

If some information isn't right plz let me know.


server crash/reports

SERVER OUTDATED
the most common problem will be,
After an update of the mod-map-THEOLDESTWORLD-
That you can't load on your server : (it doesn't mean because you don't get a warning screen at the BEGINNING that says 'server is out dated' . BUT get some crash report on the LAST moment when you are loading the map (for this map W_Cave9.)
Reason :
- Because the server that you use didn't updated the mod automatically/not yet.
- Users : its still downloading-installing. Or didn't update the mod automatically


solution for players
A : complain at admin for updating the server

B : go to steam interface - community - workshop - search 'ARK: Survival Evolved' - search for workshop page ' theoldestworld'

Click the green Subscribe icon/button
Or
Resubscribe the mod.



Solution for admins
If you have downloaded the new update : look on your hard disk for the file
Steam\steamapps\common\ARK\ShooterGame\Content\Mods\ 747162211(complete content)
+ file
Steam\steamapps\common\ARK\ShooterGame\Content\Mods\ 74716221.MOD

copy (ctrl+c)

Look for the content where your server saves the mods
Mabye:
Servers\ShooterGame\Content\Mods



- HOST CONNECTION TIME OUT
lost/timedout connection to host

+ reason/solution 1 :

The server that you are joining has a max loading time (for most servers : max limit 7200sec) for each person that tries to join the server.
If you have reached the limit you will get this report.
possibilities
The server that you want to join has several mods.
Maybe that are not downloaded and installed yet
Reasons : steam has to download that content and install it on your pc, this can take a long time and can have several crash reports.

+ reason/solution 2 :

for the first time u are using a server on your pc :
the server that you want to join isn't compatibel with the global network. (mostly you will get this crash report from the moment that you try to load on the server)
- for this problem you have to use other topics that will help you for :
- setup-up your global ip
- server port query port
- firewall set-up server

+ reason/solution 3 :

Loading from a extern page thats not related/compatibel with steam/ark,
- search for the server that you are looking for into ark-main-server search window.


Mod crash

For mod crashes
You have to look at the mod-page that you want to add to the map 'The oldest world. '

Look if the developer of the mod, says something about it's compatibel with other mods/maps ,

if so
look of it has a rank of order.


Video crash

Most video crashes means nothing,
Probably that you are using some overkill of setting.

Always be sure that your drivers are up-to-date.
Check for your game options.
Restart ark.






In the future I will post more crash reports


Last edited by Tjoepapke; 18 Sep, 2016 @ 11:37am
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Showing 1-15 of 28 comments
Elecktra 14 Sep, 2016 @ 4:54pm 
Crash Report - Assertion Failed - Array Index Out of Bounds
I was able to log in fine yesterday after updating to the Healthy Version 247.2 - although the fps was a little lower than normal.

This error started happening today after there was an update to TheOldestWorld mod. Not really sure if it's caused by that or not -

Assertion Failed: (Index > = 0) & (Index < ArrayNum) [FileC:\SVN_Ark\Engine\Source\Runtime\Core\Pubic\Containers\Array.h] [Line 571]
Array index out of bounds: 33 from an array of size 31

VERSION: 247.2
KERNELBASE.dll!UnknownFunction (0x00007ff25c37788) + 0 bytes [UnknownFile:0]
A bunch of lines of ShooterGame.exe stuff
KERNEL32.DLL!UnknownFunction (0x00007ff27488364) + 0 bytes [UnknownFile:0]
and then a couple more ntdll stuff

Sorry ... it wouldn't let me copy and paste the error message so I've just typed it in here, but I have a PDF of it all if needed. Or maybe there's a place it saves all crash reports?

I don't know what it all means, but it's happening to my daughter and another person on our dedicated server.

Any ideas?

Thanks so much!
Tjoepapke  [developer] 14 Sep, 2016 @ 5:42pm 
Hellow, well it can say several things, but this report isn't mod related. If this had be mod related, no one will get online on the mod-map.
I will show some pages that have the same posts.

https://steamhost.cn/steamcommunity_com/app/346110/discussions/0/615086038672910360


https://steamhost.cn/steamcommunity_com/app/346110/discussions/0/357287304427288980/


https://steamhost.cn/steamcommunity_com/app/346110/discussions/0/487877107153075928/

cause ark had past week an major upload with tons af new/other ability's in the graphic settings,

my advice ,

- Check if your hardware is up-to-date,

- Go to the options in your game, and reset your graphics (notice: do this before you enter the map, and restart the game ark)

- Look for broken files.

mostly those bugs come from the moment that the graphic card can't render a texture/shadow/shader... and blocks the game. Its just a problem that will get solved in the future.
I hope it helps for you.

ps: let me know if it worked out?

And have a great time on the map
Last edited by Tjoepapke; 14 Sep, 2016 @ 6:29pm
Elecktra 14 Sep, 2016 @ 6:41pm 
Thanks so much for your reply. Much appreciated.

We have 4 people, each on 4 different computers, and we're all crashing at the exact same place when loading W_Cave9 and we're all getting the exact same error message: Array Index Out of Bounds.

All of our graphic cards are up-to-date, 2 of which are brand new and usually handle Ark on Epic or High without issues. Can't believe it would be all 4 of our graphic cards that are an issue!

Like I mentioned before, I just logged into Ark Survival and was playing last night with no issues, except for a lower fps than usual, but otherwise fine.

We just updated our dedicated server once again just to make sure - Steam Update - but that didn't help.

If it's not TheOldestWorld mod update that just happened today, then I'm hoping there's another update that comes through to help fix the issue that we're all having.

If you have any other help or suggestions, it would be greatly appreciated.

Tjoepapke  [developer] 14 Sep, 2016 @ 6:59pm 
Are u using asm for your deticated server?
I have test it out and can load the map, play on it.
Can someone load-in from your server on the map?
Last edited by Tjoepapke; 14 Sep, 2016 @ 7:08pm
Elecktra 14 Sep, 2016 @ 7:28pm 
We are using Active Game Host for our dedicated server. None of us can load in and all crash at the exact same spot (W_Cave9) just before the game loads completely. All the same error.

I decided to try an Official Server using The Island map that I've played on before and I load just fine. Been playing for the past 20 minutes or so with no problem. So it's not the graphics card or the settings.
Tjoepapke  [developer] 15 Sep, 2016 @ 3:42am 
After testing my server, here's a link where you can join
steam://connect/78.20.242.66:27015
or go this page and click on connect [ark-servers.net]
or search ingame for THE OLDEST WORLD (servername)

ps this is only a test server, won't be always online

I hope we can solve this problem soon.
Did you updated the server manually?

Like i sad this error can mean a lot, but i'm thinking when the game-load gets stuck on the LAST loading file (for the oldest world this is / W_Cave9 ) there can be a corrupted/broken file somewhere.
If you can join this/our server, this means its not steam map/ark related. ( where you saved ark)
But will be related with a corrupted/broken file on the server that you are running, or can even be a new setting that the dev have provide for there software asm or agh. Because this is not the case it will be propably related with a broken file on the server.

check if the server have updated the new download content for the mod-map TheOldestWorld.

Can you join the linked server?

Did this solved your problem?

grtz
tjoepapke

pss : can you give me the adress where you servers is running on, i'll try to join on your server also.
Last edited by Tjoepapke; 15 Sep, 2016 @ 8:51am
Hello I get this error when try to load in this map http://imgur.com/KqrSX0a. Im not sure how to make sense of the error log.

I have tried all mods and they are ones I have always had and I know they are not an issue i think as I tried them on other maps and they have worked. I have tried the Island and wickwillow maps and I do not strike this error. When Ark updated the last time it did disengage all my mods and maps that I had so I am unsure if this has had an impact as well. I spent the whole day leaving Ark open for them to download again.

Any help would be gratefully received and i apologize in advance if this is not concerning your amazing map. I wowed my friend with it and we have deiced to host it on a server in time to come but at present I am playing it on single player.
Tjoepapke  [developer] 23 Sep, 2016 @ 5:18am 
Originally posted by Requiem Angel:
Hello I get this error when try to load in this map http://imgur.com/KqrSX0a. Im not sure how to make sense of the error log.

I have tried all mods and they are ones I have always had and I know they are not an issue i think as I tried them on other maps and they have worked. I have tried the Island and wickwillow maps and I do not strike this error. When Ark updated the last time it did disengage all my mods and maps that I had so I am unsure if this has had an impact as well. I spent the whole day leaving Ark open for them to download again.

Any help would be gratefully received and i apologize in advance if this is not concerning your amazing map. I wowed my friend with it and we have deiced to host it on a server in time to come but at present I am playing it on single player.


Hellow,

Can you repost the picture plz?

I can't open this file, it say's that the content is deleted.

Even if you have found the solution, it's alwys nice if we can share this info for ppl that maybe will have this issue in the future.

grtz

tjoepapke
Last edited by Tjoepapke; 23 Sep, 2016 @ 5:19am
I wish I had found a solution. I tried pulling out more mods last night but it still crashed. I have tried uploading the error again I hope this works
http://imgur.com/1SuX6uF

Kindest regards
Tjoepapke  [developer] 23 Sep, 2016 @ 4:53pm 
Hellow, well if i read it right it means, that the map isn't updated with the last content.

Be sure that you follow this steps :
(we will delete the file manually on your hard-disk)
1 - unsubscribe on steam (don't download the mod, first follow the next steps)
2 - look for your steam map,mods :
C:\Program Files\Steam\steamapps\common\ARK\ShooterGame\Content\Mods\747162211 (document) Select document
and C:\ProgramFiles\Steam\steamapps\common\ARK\ShooterGame\Content\Mods\747162211.MOD (file) Select file
3 - Delete those files/document.
4 - For being sure that you delete the whole content of the mod go to C:\ProgramFiles\steamapps\workshop\content\346110\747162211 (document) Select document
5 - Delete document.
(6 - if you running it on a server also delete the Mod-map)
7 - Subscribe on steam for the mod-map (sorry that ARK had problems the past days, i hope this info was useful for you)

If you still have that problem after those steps, let me know and i will launch my test server (but that will be for tomorrow) , from the moment that i will be online i will open the chatbox on the twitch site.
Last edited by Tjoepapke; 23 Sep, 2016 @ 4:55pm
Thank you for the solution which I have tried.

The problem is now now none of my mods show in the mod list even when I tried redownloading again. I had 42 mods approx on the list. They are showing as subscribed to but not showing in theMods or active mods list. I didn't try running the map without my mods. Sorry for being a nuisance in trying to get this sorted.

This is the crash log.

http://imgur.com/SXNFaqk
Last edited by ʄʊʟʟʍɛȶǟʟ ǟռɢɛʟ; 23 Sep, 2016 @ 7:32pm
Update today. i couldn't start at all as it insta crashed so i did some research. I found a wonderful article on survetheark for solving some issues. so I tried this suggestion as I knew thanks to your help that it had to do with the mods.


Unsubscribe from all your ARK mods at https://steamhost.cn/steamcommunity_com/id/YOUR_ID/myworkshopfiles/?appid=346110&browsefilter=mysubscriptions (Feel free to favorite them to keep them in a list)
Delete your \steamapps\common\ARK\ShooterGame\Content\Mods folder
Delete your \steamapps\workshop\content\346110 folder
Use the launch option "Launch ARK (Reset Total Conversion)"

Return to the main menu
Wait until all messages on bottom right of your screen go away
Try playing again

Thankfully I am able to play on your beautiful map again. lol I came back in to find my workshop area partially under the map which I am hoping will resolve itself. I was able to rescue my dinos that were trapped under there so that made happy and relieved as I really don't want to lose more dinos.

Once again thank you for you help and guidance so I can play again.

Kindest regards
Cosmic 26 Oct, 2016 @ 8:10am 
Im trying to get my server runing on this map and not having a single bit of luck, i uploaded the map via filezilla (after an hour of loading) i went into my command line and typed in TheOldestWorld and then tried the other option, My server hasnt shown up at all
Tjoepapke  [developer] 13 Dec, 2016 @ 10:52am 
hellow all,

@t TullMetal TY for adding this on the page ,

@t Cosmickaori, are you trying to play it on a deticated server on your pc?
Kym 1 Mar, 2017 @ 4:57am 
ok today had my service provider shut down my room due to server memory leak just hopeing its not this mod. today another mod had an update hopeing it was that we have taken that out and trying it if that dont work have to do a wipe and try again has anyone else had this prob
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