I had this happen to me as well with a so called "Refund". How could i get a refund on a credit card that is 10 years expired!

I've had this message as well, I need to check when and how this was purchased. What do we do to resolve this?

JaiToday, 10:00 PM
Hi there,

Thanks for taking the time to reach out to us about your license being revoked on Steam for Deadfall Adventures.

Due to reports such as yours, we have begun an investigation to find out what all has occurred. Humble has not issued any request to revoke or refund these orders - in fact, due to the age of many of these, its not even possible for us to refund through our payment processors.

Humble does not have the ability to create or revoke keys; this can only be done by the platform, and at the request of the developer or publisher. Due to changes by multiple platforms in regards to key availability, publishers will occasionally need to revoke unused keys in order to obtain new ones - this is actually why more and more keys are coming with expiration dates, and why stock can take time to acquire.

In this case, it seems that THQ Nordic may have requested a large key pool to be revoked by Steam, and valid keys were included.

We are currently reaching out to THQ to see what options are available in order to get licenses set back up for everyone affected, even if they lost their key obtained from a retailer other than Humble. Hopefully this can be resolved without additional keys being needed, or any actions needed by you. However, if we hear that this isn't possible, we will reach out to you for any next steps.

Take care,
-Jai
Humble Bundle

This is the message i got from humble bundle, so they are on it.

I opened both an humble bundle and a steam ticket, I also invite you to do the same.
If it's THQ, considering keys were stolen, mobilizing both valve and humble might pressure them to at least give an explanation.

If it's a mistake, which I hope, it might push them to comunicate.

Originally posted by CptnSpandex:

JaiToday, 10:00 PM
Hi there,

Thanks for taking the time to reach out to us about your license being revoked on Steam for Deadfall Adventures.

Due to reports such as yours, we have begun an investigation to find out what all has occurred. Humble has not issued any request to revoke or refund these orders - in fact, due to the age of many of these, its not even possible for us to refund through our payment processors.

Humble does not have the ability to create or revoke keys; this can only be done by the platform, and at the request of the developer or publisher. Due to changes by multiple platforms in regards to key availability, publishers will occasionally need to revoke unused keys in order to obtain new ones - this is actually why more and more keys are coming with expiration dates, and why stock can take time to acquire.

In this case, it seems that THQ Nordic may have requested a large key pool to be revoked by Steam, and valid keys were included.

We are currently reaching out to THQ to see what options are available in order to get licenses set back up for everyone affected, even if they lost their key obtained from a retailer other than Humble. Hopefully this can be resolved without additional keys being needed, or any actions needed by you. However, if we hear that this isn't possible, we will reach out to you for any next steps.

Take care,
-Jai
Humble Bundle

This is the message i got from humble bundle, so they are on it.

I got exactly the same response from HumbleBundle, i guess i will just wait and see though i just got a response on that back, that the issue has been resolved? I guess i will just still wait and see?


Hello xxxxxxxxxx@xxxxx.com,

It looks like your support request #xxxxxxx was resolved recently. *If you still need help* please let us know by replying to your original support request in your inbox, or by accessing it at the following URL: https://support.humblebundle.com/hc/requests/2669130 We will follow up with you shortly!

Otherwise, we'd love to hear what you think of our customer service and what we can do to make your experience better. Please take a moment to answer one quick question by clicking the link below. Please note that all comments are read but may not receive an additional reply.

Same...
Humble Store must give us a GOOD and PROPER solution.

Hello everyone.

My name is Zyddie, I'm the Head of Community Management at THQ Nordic, we have JUST been made aware of this issue and we are looking into it asap.

//Zyddie

Originally posted by Zyddie:

Hello everyone.

My name is Zyddie, I'm the Head of Community Management at THQ Nordic, we have JUST been made aware of this issue and we are looking into it asap.

//Zyddie

Thanks.

Here is the official update on this matter: https://steamhost.cn/steamcommunity_com/app/231330/discussions/0/600784500009599912/?ctp=8#c600784815203108361