On Friday, we launched the Early Access of Crystalfall. We are incredibly grateful for everyone who joined us on the launch weekend, despite the issues we experienced with our servers and backend. 

We know the first 24 hours of Early Access didn’t meet expectations, and we’re sorry for the frustration this caused. Thank you for your patience and for sticking with us. 

We are overjoyed as well as humbled to see that so many players want to play the Early Access, and as the servers have been stable for the last 24 hours, we hope that you’ve been enjoying your experience in the game with minimal hiccups. 

Extra thanks are in order to those who took the time to report login issues and bugs. It is amazing to have such a supportive community and means the world to us when you help answer other players’ questions or offer us kind words of encouragement. 

Our team has been working around the clock this weekend. So far we’ve deployed several hotfixes to address backend issues. We will continue to work on hotfixes as we investigate your reports and feedback, and hope that by now we’ve had most of the critical issues fixed. 

What we’ve fixed so far: 

• Mitigated concurrency deadlocks

• Identified and fixed several database connection pooling issues

• Allocation rate limits imposed

• Extended number of deployment locations

• Complete cluster migration due to node failures

• Terminated lingering servers

• Fixed an issue where players got stuck and rollbacked

• Fixed issue with uniques not dropping 

We are aware that some players may still experience issues with getting servers. A workaround is to switch to a different server region as that appears to work for most players. 

If you run into any issues in the game, please report them on Discord:

https://discord.gg/crystalfall

During the initial phase of the Early Access launch, we experienced backend and server issues due to the high inflow of players attempting to access simultaneously. This resulted in a bug prompting for email login, which was not supposed to be included as this was an old alternative login option for our devs. We apologize for this error and have since removed it. All emails that were collected will be deleted. 

Due to this bug, players who logged in with email and started playing lost their character when we deployed the fix to remove the email login option. Unfortunately we won’t be able to restore those characters. 

As compensation, we will offer you the Exclusive Lava Armor Skin for free, which was the top tier cosmetic skin on our pre-registration reward campaign. This cosmetic was not unlocked during the campaign, but we have chosen to give this out as a free reward as appreciation for your understanding and patience. 

Since we know it has been a frustrating launch weekend for everyone, we will extend this free reward offer of the Exclusive Lava Armor Skin to all players who attempted to access the game up until Today, Monday, 12pm UTC.

How to Redeem the Free Lava Armor Skin:

1. Visit our website https://crystalfall.com/shop/redeem

2. Login or create an account by connecting your Steam account. 

3. Click the “Claim Rewards registered with your Steam ID” button to get a redeem key for your reward.

4. Enter the redeem key into the field to check it. 

5. Redeem the key. 

6. Start the game and click on the “M” key to see your Microtransaction Stash. 

7. Equip your cosmetic. 

As a token of appreciation to everyone who played this weekend, we are offering an additional free reward: the “Frontline Survivor” in-game title. This will be added in a future hotfix. We will make an announcement when you can redeem it. 

As announced previously, we are extending our in-game challenges by an additional week, to give the players who struggled with access over the weekend an additional opportunity to win a reward. This means we will run the weekly challenges for 3 more weeks. 

Read more about our in-game weekly leaderboard challenges here:

https://steamhost.cn/news/app/2574970/view/528750685224700736

For our initial round of competition winners, we still need some more time to collect all the leaderboard data and will make a separate winner announcement tomorrow on Tuesday. Stay tuned!

Thank you and much love from the CRG team.

We’ve been working closely with our backend provider to tackle the issues impacting the game. 

A set of fixes have been deployed which should address many of the problems players have been experiencing with logging into the lobby, connecting to servers, and unexpected disconnects.

For the initial two hours after deploying the fixes things looked promising, and most players now seem to have access to the game. However, while it solved some issues we are still having some backend problems that may cause login issues and player disconnections from servers.

We will continue to monitor the situation with our provider and hope that most of you will be able to access the game.

We know the first 24 hours of Early Access didn’t meet expectations, and we’re sorry for the frustration this caused.

Thank you for sticking with us, we truly appreciate your patience and support.

/CRG