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People can report you until their heart's content. A ban's only going to happen if those reports are accurate.
The mere presence of a report on your account doesn't get it banned. There needs to be proof to support the claim. Support doesn't just click "BAN" because some rando said you should be.
Both of those games use VAC and there are no players that can contact the devs directly to issue Game developer bans.
As stated in the VAC FAQ:
There are some games where large content creators have direct access to the devs and can send names to them to get them banned. One did this recently and it targeted a pro player. Once things settled, the game dev unbanned the pro player.
These aren't VAC bans though. And none of this can be done in Valve titles.
Welcome to the internet, this must be your first day.