It is a scam.

you were scammed.. Steam support will never contact you by chat or any other social media... Only via the support ticket system.

Your account is now comprimised.

Originally posted by Punisher:

thursday i got a message while i was playing Rust an steam agent sends my full info my email my name isp and friends list stating who was on and blocked from me to respond to them. she stated that i had a stolen skin in my items folder and in order to contenue to play rust i had to fofit all my in game skins. so at time i didnt see anything wrong because it didnt make no sense since i buy all my in game skins in the market plcace. they took all 130 skins i had bought with then 3 months of buying because im new to rust. friday i get message by same agent stating the prosses is nearly done scanning and sends me back all my rust DLC's and few my larger payment skins like the no mursy clothing but none the gun skins or door skins. just the dlc and twitch drops. then i log in today to see our chat has been deleted or is gone and i cant contact this agent again. i sent her screens showing i spent over $200-$300 on market alone but didnt get any responce. so wtf do i do? because i not cool of just eating up 300 bucks of skins because steam refuses to give them back.

You were scammed, that was a scammer sending those messages, not steam. Unfortunately you fell for it and gave them all your items.

Follow steps 1-6 to secure your account:

1. Scan for malware https://www.malwarebytes.com/
2. Check that the email and phone number on the Steam account are still yours.
3. Deauthorize all other devices https://steamhost.cn/twofactor/manage
4. Change passwords from a trusted/clean device.
5. Generate new backup codes for your Mobile App https://steamhost.cn/twofactor/manage
6. Revoke the API key https://steamhost.cn/steamcommunity_com/dev/apikey (there should be nothing in the APIKEY)

Unfortunately your items will not be restored

Your account was phished / hijacked. Follow steps 1- 8 to secure your account:

1. Scan for malware https://www.malwarebytes.com/

2. Check that the email and phone number on the Steam account are still yours.

3. Deauthorize all other devices https://steamhost.cn/twofactor/manage

4. Change passwords from a trusted/clean device.

5. Generate new backup codes for your Mobile App https://steamhost.cn/twofactor/manage

6. Revoke the API key https://steamhost.cn/steamcommunity_com/dev/apikey (there should be nothing in the APIKEY)

7. Make sure your steam recovery email account is secure and still accessible.

8. Do a PW reset to recover any steam points spent in last 14 days.

Steam will NOT return lost funds or Items.

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1. Steam Agent -- no such thing exists. Valve will not contact you outside of a yellow/red notification bar in your Steam client. The only exception is when they are emailing multiple people about a very specific issue. Valve will never contact you through Discord, Twitter, Facebook, Steam Chat, etc.

2. Steam needs to verify that I am the owner of my account. -- When Steam support needs to do that, it will be in direct response to a question you have sent them or as asked for via a red notification in your Steam client, and they will tell you specifically what they need to prove ownership.

3. I asked for a legit proof so I received e-mail with some issue number. -- Steam support will not email you when asking for proof of ownership. This is done entirely via the ticket system.

4. I was told that I need to accept all my cs2 items trade to a temporary account. -- Valve will never ask you to do this. This is a classic trading bot scam. These items are lost forever. Steam support will not return them.

5. I was told my items would return by Thursday, 05.06 -- Again, classic scam. You were given a date so they had more time to get away with it.

6. Yesterday I wrote to Steam support and I see now, that my Question was closed with no answer. -- This is an indicator that the person who scammed has direct access to your account.

You was scammed, you can read more about this scam here: https://steamhost.cn/help_steampowered_com/en/faqs/view/3195-9FFB-BA06-F25B