Dota2 Items stolen Steam Support did nothing!

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Бумбар © 29 Jun @ 9:01am

I am writing to formally report the theft of my Dota 2 items due to a trade scam that occurred through the Steam platform. I submitted a report to Steam Support immediately after the incident, providing all relevant details and evidence. However, I never received any response or acknowledgment from Steam Support. Despite submitting a complete report and waiting for a resolution, I did not receive any reply, not even a confirmation that my request was being reviewed. This silence is extremely frustrating, especially given the seriousness of the situation and the value of the stolen items.I am requesting a proper investigation into the fraudulent account involved. Steam has the tools to trace item transfers and suspend accounts engaged in malicious activity. Ignoring scam cases encourages this behavior to continue.

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Showing 1-15 of 19 comments

nullable 29 Jun @ 9:28am

I'm formally informing you that if your support tickets are being closed without a response, your account is still compromised, you need to secure it.

Steam support doesn't work off random forum posts.

Aside from that there's apparently a lot of info you don't know, so you're not likely to like Valve's response once you secure your account. Don't expect and public executions on your schedule.

Also, items being valuable encourages scams to continue. For scammers, bans are just a cost of business. We're not talking about regular users who went rogue. We're talking about determined scammers who buy or steal accounts to facilitate their scams. They know the accounts will eventually be banned or recovered by owners, there's always more accounts and more marks.

Last edited by nullable; 29 Jun @ 9:40am

Aluvard 29 Jun @ 9:35am

Hijacked. Malware or phishing.

Follow steps 1-6 to secure your account:

1. Scan for malware https://www.malwarebytes.com/
2. Check that the email and phone number on the Steam account are still yours.
3. Deauthorize all other devices https://steamhost.cn/twofactor/manage
4. Change passwords from a trusted/clean device.
5. Generate new backup codes for your Mobile App https://steamhost.cn/twofactor/manage
6. Revoke the API key https://steamhost.cn/steamcommunity_com/dev/apikey (there should be nothing in the APIKEY)

Regarding items:
https://steamhost.cn/help_steampowered_com/faqs/view/3B6E-B322-2400-8D24

C²C^Guyver |NZB| 29 Jun @ 9:38am

Steam Support stopped returning scammed items in 2015. You're a bit late.

Gilga ™ |Yonaguni| 29 Jun @ 9:55am

Do you really think that the Steam Support will close your tickets?

Thiesen 29 Jun @ 10:16am

At some point In the past you went to a third party trading site.

This site was/is a PHISHING SITE!!!

You logged into that site with your Steam credentials thereby giving the scammers YOUR login...

YOUR account is still compromised by those scammers

Бумбар © 29 Jun @ 11:21am

i have changed all of the passwords, btw i changed the PC...

blunus 29 Jun @ 11:28am

Originally posted by Бумбар ©:
i have changed all of the passwords, btw i changed the PC...

Not enough... Did you do the steps above here?

Бумбар © 29 Jun @ 3:39pm

Everything done, still nothing…

C²C^Guyver |NZB| 29 Jun @ 3:42pm

Originally posted by Бумбар ©:
Everything done, still nothing…

Define nothing. If you're expecting the items to be returned, that won't happen.

Last edited by C²C^Guyver |NZB|; 29 Jun @ 3:43pm

Бумбар © 29 Jun @ 3:43pm

12 years of collecting items, 6k+ hours in the game, money spent, and boom all gone in a second in an obviuous scam….Unbelievable……

Last edited by Бумбар ©; 29 Jun @ 3:44pm

#10

C²C^Guyver |NZB| 29 Jun @ 3:45pm

Originally posted by Бумбар ©:
12 years of collecting items, 6k+ hours in the game, money spent, and boom sll gone in a second in an obviuous scam….Unbelievable……

https://steamhost.cn/help_steampowered_com/en/faqs/view/70E6-991B-233B-A37B

Your fault for not reading.

Last edited by C²C^Guyver |NZB|; 29 Jun @ 3:45pm

#11

C²C^Guyver |NZB| 29 Jun @ 3:47pm

...and if it were obvious to you, you would've known to avoid it.

#12

datCookie 29 Jun @ 3:47pm

Originally posted by Бумбар ©:
12 years of collecting items, 6k+ hours in the game, money spent, and boom all gone in a second in an obviuous scam….Unbelievable……

And that is entirely your fault, unfortunately.

#13

FFL2and3rocks 29 Jun @ 3:48pm

Originally posted by Бумбар ©:
Steam has the tools to trace item transfers and suspend accounts engaged in malicious activity. Ignoring scam cases encourages this behavior to continue.

You have the tools to make sure your items never get traded away in the first place. You'll be more careful next time.

#14