Steam refuse my approved refund request, I have no choice

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Ken 2 Mar @ 6:14am

I bought <<Shogun Showdown>>and other game on 1/1 and applied for a refund on 1/5, but I didn’t receive it, I search data and know that"refund to visa credit card may take one month( my VISA card is Taiwan Bank's account )"

sure, In 1/5, I refund in 2 weeks and play 0 hours

I wait until 3/1 now I still dont take the refund,so I applied for another refund on 3/1.steam just respond same reply:
""We have reviewed your refund request.

We will not be granting a refund at this time. The date of the purchase exceeds 2 weeks (our refund policy maximum).
Shogun Showdown""

and I write " WHY YOU didnt refund my 1/5 request can you answer me??"

JUST got the same reply "We will not be granting a refund at this time...."

===
Ironically ,Shogun Showdow is still in my library , I know I may never take refund back,I just call some help and reveal this event on community board.

I saw some people said Steam had honors on refund service, I THINK it not for me :)

If I really miss something please tell me, thanks everybody.

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Showing 1-12 of 12 comments

Aluvard 2 Mar @ 6:35am

Did you get a response for your first ticket (05.01) or was it automatically closed?
Keep in mind that automatic refund is for those meeting following criteria: within 2 hours within 2 weeks.

Lithurge 2 Mar @ 7:38am

Make aanual request - choose I have a question about this game - and explain the situation. Support doesn't read the discussions here.

Ken 5 Apr @ 1:45am

Originally posted by Aluvard:
Did you get a response for your first ticket (05.01) or was it automatically closed?
Keep in mind that automatic refund is for those meeting following criteria: within 2 hours within 2 weeks.

thx bro, sure refund page is just closed without send mail to me, ironcally the next 2 request Steam send me maill to tell me REJECT.

Ken 5 Apr @ 1:48am

Originally posted by Lithurge:
Make aanual request - choose I have a question about this game - and explain the situation. Support doesn't read the discussions here.

thx Bro, how to make a annual request?

ReBoot 5 Apr @ 2:48am

Originally posted by Ken:
Originally posted by Aluvard:
Did you get a response for your first ticket (05.01) or was it automatically closed?
Keep in mind that automatic refund is for those meeting following criteria: within 2 hours within 2 weeks.

thx bro, sure refund page is just closed without send mail to me, ironcally the next 2 request Steam send me maill to tell me REJECT.

You're also told a reason. Are you over the 2h game time limit?

Hennix 5 Apr @ 3:44am

forget it
last purchase 1st january far out the 14 days since purchase limit

Last edited by Hennix; 5 Apr @ 4:26am

Ken 6 Apr @ 8:28am

Originally posted by ReBoot:
Originally posted by Ken:

thx bro, sure refund page is just closed without send mail to me, ironcally the next 2 request Steam send me maill to tell me REJECT.
You're also told a reason. Are you over the 2h game time limit?

THX Bro,Sure I didnt play it anymore,So i Feel angry and sad at first.
MAY some connect problem at steam webpage or their staff miss my request.

Ken 6 Apr @ 8:29am

Originally posted by Hennix:
forget it
last purchase 1st january far out the 14 days since purchase limit

THX,Bro. You give a practical suggestion, I think so,even not my fault.

HikariLight 6 Apr @ 8:47am

Originally posted by Ken:
Originally posted by Hennix:
forget it
last purchase 1st january far out the 14 days since purchase limit
THX,Bro. You give a practical suggestion, I think so,even not my fault.

You have to meet BOTH the less than 2 hours played AND less than 14 days since purchase requirements to be eligible for a refund.
If you are outside that window, they can (and most of the time do) refuse the refund request.

Ken 29 Jun @ 1:29am

Originally posted by HikariLight:
Originally posted by Ken:
If you are outside that window, they can (and most of the time do) refuse the refund request.
THx, Bro, I still play it at 0 hrs now,haha. MAy be I should learn that now to play it and in future aware Steam for its untrusty

#10

khyden999 29 Jun @ 6:49am

Originally posted by Ken:
sure, In 1/5, I refund in 2 weeks and play 0 hours

I'm not sure what's going on with you, Mr. Ken. From what I understand, you purchased Shogun Showdown but never played it, so it's still refundable at 0 hours. However, did you really waste 14 days just so you can send an email to Steam support asking for a refund?

Just as HikariLight said:

Originally posted by HikariLight:
Originally posted by Ken:
THX,Bro. You give a practical suggestion, I think so,even not my fault.
You have to meet BOTH the less than 2 hours played AND less than 14 days since purchase requirements to be eligible for a refund.
If you are outside that window, they can (and most of the time do) refuse the refund request.

Furthermore, Steam is a trustworthy platform. It is a highly reputable company, known for providing exceptional support through its dedicated Steam team, surpassing that of any other gaming company.

Last edited by khyden999; 29 Jun @ 6:50am

#11

Crazy Tiger 29 Jun @ 7:25am

The first ticket, which was within the policy, was autoclosed without response, but the 2 that were outside the policy aren't? Sounds like a compromised account.

Last edited by Crazy Tiger; 29 Jun @ 7:25am

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Date Posted: 2 Mar @ 6:14am

Posts: 12

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