All Discussions > Steam Forums > Help and Tips > Topic Details
Raad 13 hours ago
Steam denying account recovery despite full proof – Need escalation
Hello, I’m being denied access to my Steam account despite providing:

My Steam Wallet receipt (includes account name, invoice, date, amount)

My correct email

My list of owned games


Support is sending copy-paste replies and not acknowledging the proof I’ve sent (even multiple times).

I need this ticket escalated to someone who will actually check the documents and help me recover my account.

Ticket #: HT-BM98-VBM3-44NH
Account: raadplayedyou

Any help from moderators or someone at Valve is appreciated.
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Lilim 12 hours ago 
Originally posted by Raad:
Hello, I’m being denied access to my Steam account despite providing:

My Steam Wallet receipt (includes account name, invoice, date, amount)

My correct email

My list of owned games


Support is sending copy-paste replies and not acknowledging the proof I’ve sent (even multiple times).

I need this ticket escalated to someone who will actually check the documents and help me recover my account.

Ticket #: HT-BM98-VBM3-44NH
Account: raadplayedyou

Any help from moderators or someone at Valve is appreciated.

This is a user forum. No Valve employees here.

Keep talking to Steam Support.


A list of owned games does not count as proof of ownership
#1
Anonymous Helper 11 hours ago 
Only what Steam Support asks as proof counts as proof of ownership. Only provide the information they ask for.
#2
Crazy Tiger 11 hours ago 
You need to send the proof that Support requests, not whatever *you* think is ok.
#3
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All Discussions > Steam Forums > Help and Tips > Topic Details
Date Posted: 7 Jul @ 3:16am
Posts: 3
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