UBISOFT account got hijacked.

Kaikki keskustelut > Steam-keskustelupalsta > Help and Tips > Aiheen tiedot

ْSmoke™ 8.7. klo 13.06

i got some emails saying that someone from veitnam changed my email address, and when i opened a ticket with the support they said we sent a recovery link to the email linked to the account which is idiotic since i already told them hacker changed it, i provided everything that i'm the owner of the account, but they insist that to access my account i need to verify the email that the hacker already own not my original email !!! i only have 3 games from ubisoft and i can live with the fact that i wont play them again, but can i unlik uplay account from steam you know for future purchases ?

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Näytetään 1-15 / 17 kommentista

Muppet among Puppets 8.7. klo 14.12

Ask ubisoft support why they send the email to the hijackers email

ْSmoke™ 8.7. klo 14.16

Muppet among Puppets lähetti viestin:
Ask ubisoft support why they send the email to the hijackers email

i did, and all theyare saying is that they need to prove I'm the owner how ridiculous ! right after they close the ticket, i opened six tickets so far all the same response.

Muppet among Puppets 8.7. klo 14.20

Make it more clear.
"The hijacker changed the email when he stole the account."

ْSmoke™ 8.7. klo 14.24

Muppet among Puppets lähetti viestin:
Make it more clear.
"The hijacker changed the email when he stole the account."

i did, he said sorry our recovery policy and some big load of ♥♥♥♥ that won't help, any other platform i'd recovered my account in minutes.

Aluvard 8.7. klo 14.26

Try their Discord. Maybe you will find someone who will be able to help you.

ْSmoke™ 8.7. klo 14.33

i did some googling, multiple posts in reddit and steam.it seems like no one got their account back once the email is changed.

Muppet among Puppets 8.7. klo 14.56

Well, ask this question:
How can anyone get their account back if the email was changed by the hijacker?

Aluvard 8.7. klo 14.57

Try their Discord.

Muppet among Puppets 8.7. klo 14.58

The question is good for there too :D

MAESTRO 9.7. klo 11.44

Bro I have the same problem let's help each other together

#10

MAESTRO 10.7. klo 0.58

Well, has bro solved his problem

#11

ْSmoke™ 10.7. klo 1.20

their support is dead end.

#12

MAESTRO 10.7. klo 1.23

I'm sad, but I hope they'll notice the hole and return the stolen accounts to their owners.

#13

MAESTRO 10.7. klo 1.25

Can you list what you wrote to them?

#14

ْSmoke™ 10.7. klo 1.33

first you will go here https://www.ubisoft.com/en-us/help/contact Account Management and Security > account login and recovery, then you will provide them with your information email, payment method, cd keys whatever and there is a box under you will explain what happened to you and how the hacker changed you email, but for them it doesn't matter since they will ask for a proof of ID which they will send a link to the hacker's email. i say save your time and move on.

#15

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Kaikki keskustelut > Steam-keskustelupalsta > Help and Tips > Aiheen tiedot

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