New steam deck glass is cracking? :: Hardware and Operating Systems

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DonutsTouchThis 2 Jul @ 11:25am

New steam deck glass is cracking?

ay, so a friend of mine bought me a steam deck recently and it’s been amazing. I bought a skin and have been taking care of it. Until two weeks ago, I noticed a crack on my screen. I got pretty upset because I’ve been taking good care of it, I assumed it had to be my doing. Until *today* that crack has elongated. I’m realizing it has nothing to do with me. Why is this happening??

Photo: https://postimg.cc/ns9fgV2s

I’m not sure if my friend paid for a warranty or if there’s anything steam can do. I got it around the beginning of June.
Has anyone had this issue?

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Showing 1-5 of 5 comments

MancSoulja 2 Jul @ 4:32pm

Glass doesn't just crack on it's own, Does your country get very hot or very cold?

Steam Deck comes with a 1 year warranty so if you've only just got it contact support. But you may have to explain why the display is cracked.

Last edited by MancSoulja; 2 Jul @ 4:34pm

Bad 💀 Motha 2 Jul @ 7:08pm

Yea that's not normal; you some how allowed the device to get too hot or too cold rather quickly and this caused it.

You can speak with Steam Support and submit a ticket via your Steam Account. Most likely will be easier to do that via a Desktop or Laptop PC rather then a phone or on the Deck itself.

If they can't cover it via warranty, here:

https://www.ifixit.com/Guide/Steam+Deck+Screen+Replacement/148986

DonutsTouchThis 3 Jul @ 4:46pm

Originally posted by MancSoulja:
Glass doesn't just crack on it's own, Does your country get very hot or very cold?

Steam Deck comes with a 1 year warranty so if you've only just got it contact support. But you may have to explain why the display is cracked.

Originally posted by Bad 💀 Motha:
Yea that's not normal; you some how allowed the device to get too hot or too cold rather quickly and this caused it.

You can speak with Steam Support and submit a ticket via your Steam Account. Most likely will be easier to do that via a Desktop or Laptop PC rather then a phone or on the Deck itself.

If they can't cover it via warranty, here:

https://www.ifixit.com/Guide/Steam+Deck+Screen+Replacement/148986

Thank you I’ll contact them:)

DonutsTouchThis 3 Jul @ 4:47pm

Originally posted by MancSoulja:
Glass doesn't just crack on it's own, Does your country get very hot or very cold?

Steam Deck comes with a 1 year warranty so if you've only just got it contact support. But you may have to explain why the display is cracked.

I live in NYC and we have had record hot times here recently but otherwise that’s all I can think of. :/ I’ll contact them and see if anything can be done otherwise I’ll just accept it as is.

Bad 💀 Motha 3 Jul @ 7:56pm

And if something like your phone, tablet, hand-held device does get too hot, power it off and move it to a cooler place to cool down. However DO NOT go and apply cold to it quickly, such as put it right where cold air can blow right on it; like the AC vent in your car or something similar as that could cause problems, or condensation build-up to occur inside the device, etc. Something with a cooling fan like Deck or a Laptop; simply leave it running so the fans keep working, and just close everything out, log out if needed to more easily do that. Then let the device cool down.

Last edited by Bad 💀 Motha; 3 Jul @ 7:58pm

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Date Posted: 2 Jul @ 11:25am

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