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If what you say about genuinely not playing 2 hours is true then you should be refunded, but if you bought the game more than 2 weeks ago, you'll still be unable.
What are your specs?
I never got any problems with Support.
Happend to me years ago and they helped me very well.
Just dont abuse it.
rust is an obvious one
or get on rust about optimizing the load tImes like grand theft auto V revolutionized the world when that happened
id ask them again......they always refund bro
You purchased a game from a company called Facepunch expecting ethics?
ahahahahahaaa
Let me just change the title for you...
Amateur gamer gits rekt by seasoned veteran developer