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𝖄𝖆𝖗𝖔𝖓 19 Jun @ 1:34pm
Support keeps closing my ticket – my CS2 Prime status is gone after hack
Hello,
I’ve contacted Steam Support 5 times already, and every time my ticket is closed automatically with no reply.

My account was compromised recently — someone added a fake message to my profile ("This account is being verified by a Valve employee").

I changed my password, enabled Steam Guard, and removed the message. But now I lost my CS2 Prime Status, even though I never refunded or removed it.

Please, can someone from Steam/Valve staff review this and help restore my Prime status or explain what happened?

My profile: https://steamhost.cn/steamcommunity_com/profiles/76561199485016546

Ticket ID: HT-DBM3-H757-6JYQ

Thank you in advance!
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Originally posted by miamew3:
Once you have done the steps provided above to secure your account, you can restore your prime by doing the following:

https://steamhost.cn/help_steampowered_com/en/wizard/HelpWithGame
Enter name of the game in search bar,
Click on game,
Click on "it's not in my library",
"Restore removed package".
< >
Showing 1-3 of 3 comments
Aluvard 19 Jun @ 1:47pm 
Tickets that keep autoclosing are signs of compromised account. Follow steps 1-6 to secure your account:

1. Scan for malware https://www.malwarebytes.com/
2. Check that the email and phone number on the Steam account are still yours.
3. Deauthorize all other devices https://steamhost.cn/twofactor/manage
4. Change passwords from a trusted/clean device.
5. Generate new backup codes for your Mobile App https://steamhost.cn/twofactor/manage
6. Revoke the API key https://steamhost.cn/steamcommunity_com/dev/apikey (there should be nothing in the APIKEY)
Last edited by Aluvard; 19 Jun @ 1:53pm
#1
Brian9824 19 Jun @ 1:47pm 
Steam is not closing them, the person who compromised your account is.

Follow steps 1-6 to secure your account:

1. Scan for malware https://www.malwarebytes.com/
2. Check that the email and phone number on the Steam account are still yours.
3. Deauthorize all other devices https://steamhost.cn/twofactor/manage
4. Change passwords from a trusted/clean device.
5. Generate new backup codes for your Mobile App https://steamhost.cn/twofactor/manage
6. Revoke the API key https://steamhost.cn/steamcommunity_com/dev/apikey (there should be nothing in the APIKEY)
#2
The author of this thread has indicated that this post answers the original topic.
miamew3 19 Jun @ 1:58pm 
Once you have done the steps provided above to secure your account, you can restore your prime by doing the following:

https://steamhost.cn/help_steampowered_com/en/wizard/HelpWithGame
Enter name of the game in search bar,
Click on game,
Click on "it's not in my library",
"Restore removed package".
#3
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Date Posted: 19 Jun @ 1:34pm
Posts: 3
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