Problem with purchase a game :: Steam Community

All Discussions > Steam Forums > Steam Community > Topic Details

MIWARI 2 Jul @ 11:37pm

Problem with purchase a game

I purchased the game GTA V using an e-wallet (LinkAja) and my Steam Wallet balance. The payment was successfully deducted from my e-wallet, but the game has not been added to my library, and it's been almost 3 days. Please let me know how to resolve this issue.

< >

Showing 1-7 of 7 comments

d3str0y3r 2 Jul @ 11:48pm

What is the payment status here?

https://steamhost.cn/help_steampowered_com/en/wizard/HelpWithPurchase

SLG 3 Jul @ 12:39am

Have you contacted Steam support? They will not help you here.

Help > Steam Support

Last edited by SLG; 3 Jul @ 12:48am

MIWARI 3 Jul @ 1:09am

Originally posted by d3str0y3r:
What is the payment status here?

https://steamhost.cn/help_steampowered_com/en/wizard/HelpWithPurchase

The Payment status is failed

MIWARI 3 Jul @ 1:11am

Originally posted by SLG:
Have you contacted Steam support? They will not help you here.

Help > Steam Support

Ive already contacted steam support

StickyPawz 3 Jul @ 2:41am

Originally posted by MIWARI:
@

Originally posted by d3str0y3r:
What is the payment status here?

https://steamhost.cn/help_steampowered_com/en/wizard/HelpWithPurchase
The Payment status is failed

That clearly means your money is with (LinkAja).

SLG 3 Jul @ 8:47pm

Originally posted by MIWARI:
Originally posted by SLG:
Have you contacted Steam support? They will not help you here.

Help > Steam Support
Ive already contacted steam support

So what was their reply?