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TF2 Outpost by Fanbyte
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TF2 Outpost by Fanbyte
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MrJolly 18 May, 2014 @ 12:25pm
Tickets not being answered, 3 tickets, 3 months
So I posted a ticket to get my alt unbanned after I got it back from scammer, nearly 3 months ago. It was assigned to helenangel and I've got no response, even though Ive bumped it two or three times. I also posted on her discussion thread in the outpost forums, but she seems dead on there too.

So I raised another ticket a few weeks back and it got assigned to helenangel and I got no response, so I bumped it and nothing happened.

So I raised another ticket and it got assigned to helenangel, is anything going to happen ?

********************

Is helenangel active ? If she isn't, why are tickets being assigned to her ?

Appreciate the number of tickets you guys get, probably in the 100s a day range. But its been months now, and its getting really frustrating. Pls unban my account, it has nothing in it but my spellbooks.

My Alt id is User #445884 / 76561198025113702

Hope someone can help :D
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Showing 1-7 of 7 comments
xosmin 19 May, 2014 @ 11:33pm 
i dont believe there's someone handling the support tickets anymore. i have a bunch of tickets open, from 1 week to 3 months. i kinda begun to avoid reporting, since it's pointless
Last edited by xosmin; 19 May, 2014 @ 11:34pm
#1
norby89 20 May, 2014 @ 6:29am 
TF2Outpost is currently in the process of hiring more staff members. Since a few members retired it's been difficult to keep up with the huge amounts of tickets.

https://steamhost.cn/steamcommunity_com/groups/tf2outpost/discussions/1/
Last edited by norby89; 20 May, 2014 @ 6:35am
#2
Puddincess 20 May, 2014 @ 7:37am 
Same thing for me I have a ticket open for over a month and no response and I really want my account unbanned, all I did was set my profile to private :|
#3
eddy 20 May, 2014 @ 8:43am 
same here, reports are useless.
#4
eddy 23 May, 2014 @ 8:33am 
And my 2 week old ticket is updated now. Closed without any answer, and the trades are still up, those which i reproted. And they are not false reports, the trades are obvius relists.
#5
kléni 26 May, 2014 @ 12:42am 
Where's the "ask the staff" topic?

http://www.tf2outpost.com/user/533323
Just wondering, why aren't his trades relists? Rager closed my ticket without any respond. Ok, but if you explain me why, I won't report similar trades.

Edit: Well, that wasn't what I asked. :D
Last edited by kléni; 26 May, 2014 @ 1:25am
#6
MyIndieWishlist 26 May, 2014 @ 3:52pm 
Originally posted by norby89:
TF2Outpost is currently in the process of hiring more staff members. Since a few members retired it's been difficult to keep up with the huge amounts of tickets.

https://steamhost.cn/steamcommunity_com/groups/tf2outpost/discussions/1/


How long can take it?
#7
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Date Posted: 18 May, 2014 @ 12:25pm
Posts: 7
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